Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers. With Zendesk for iPhone and iPad you can: • Access all your support ticket views • View all support ticket events and notifications • See a real-time list of activity on your tickets • Search support tickets and knowledge base articles • View and update comments, CCs, tags, and ticket fields • Get push notifications on ticket updates • Apply predefined responses, or macros, to tickets containing frequently asked questions • Easily bookmark a ticket for future reference • Upload and view attachments on tickets • Take a photo and attach it to a ticket • Use TextExpander touch snippet expansion (iPhone only) Features exclusive to Zendesk for iPad include: • Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction • Access to full ticket history from customer profiles • Agent dashboard with critical tickets views • Swipe gestures that expose key actions on a ticket Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.
