旋轉拍賣 Carousell

The feedback system is good but there should be CS monitoring! How could we tolerate any unreasonable accuse? I m NOT complaining Carousell didn’t bring me good sellers. I am complaining the customer service this useless. Compare to Other auction app before, they have hotlines, email reply. But Carousell, I’ve sent an email for 5 days and follow up email for each day, still no response! I don’t think Carousell is a free app so I have to bear this risk. The seller accepted my offer. However, he/she refused to sell the product to me because his/her wife want the item again! That was too irresponsible! I just left a comment with neutral rating to express my bad experience. The seller left a negative comment to me and a word “ridiculous”. How rude! I don’t understand why I deserve this even I did nothing wrong. I reported to carousell but still no response after 4 days! Carousell is a good platform but the CS is bad!

response required

This app has more and more bad attitude users. I met two buyers who made the offer then disappeared. Not even receiving any replies from them even I messaged them almost everyday since they made the offer. I made comments but surely be hidden as the buyer didn’t give comments to me. How ridiculous. I started to wonder the comments of the buyers are fake. I reported to Carousell and they replied to me saying there’s nothing they can do. I don’t see changing the logo/ interface would make my usage any better when they actually don’t listen to existing users and protect users. What I need is a better management, not a more colorful app. Sadly, this is a relatively more popular app for selling things away and could reach to a bigger population. I have no other choice. But this doesn’t mean Carousell should ignore our feedbacks. They should make this platform more safe and protect the seller. I have been sending complaints about bad attitude buyers but Carousell is not taking this serious. They just simply reply me saying sorry but there’s nothing they could do. Very irresponsible. They could show the comments of the seller so others could see, hiding it because the buyer didn’t comment back is definitely not helpful and reasonable.

Glad that there's finally an app providing an active trading platform in Hong Kong. The only thing is that seems like not many users are clear about where to press "offer". And for the first time, I clicked "marked as sold" before the buyer has done so. Then I realised I cannot exchange feedback with the buyer after marked the product as "sold"... Took me a while to figure out how to undo the "marked as sold". Hopefully the instruction and interface for the trading procedure could be indicated in a clearer and easier way in the future.

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I bought a thing from Carousell, the seller accepted my price and transaction. Then, when I ready to pay to her, she asked me to pay more money because there has some people chat her wanted to buy the same thing. In the end she sold the thing to other people without any notification, this is unreasonable and violate the rules of Carousell. I sent a email to customer service and report in the app before 10 days, but it still no any response. And I gave the comment to this seller, the comment was hidden by the system because the seller didn’t give me a comment, this is unreasonable , if the comment cannot post , no one will know how irresponsible this seller are! And it will cause more victim. This time I am luckily , no loss for me, if other buyer meet this seller and pay the money for her, then she don’t send the things to the buyer, how tragic they are!

ask user to change the rating

I was using it for a long time it was good. But recently met a typically rude and irresponsible user. I paid $100+ but did not receive product. I got most of the refund but still lost $25 to rude users. The other sent me wrong size even tho I told them clearly my size. But they didn’t care they know they don’t have to take responsibility because of what carosell really is: a platform for unprofessional and irresponsible traders. I loved carosell for having cheap products, I gave it a third chance still bad attitude users are more and more prominent and the app can do nothing to improve. This is a cheap app don’t use it if you are looking for quality trade. It’s an app for quick and irresponsible trades only. Once you downloaded the risk is all yours (the buyer) to take