XDP

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I tried to download the XDP app and in the end my supplier had to help me. I received a text from XDP stating my delivery would be the next day (Tuesday) between 11:21 and 2:21. I waited in all day no delivery. App then let me choose the next day (Wednesday) again no delivery. I emailed them no reply. Tried to call them no answer. My supplier had to help me again. XDP blatantly lied and said they had tried to deliver both days but I was out (I wasn’t) they said they had left calling cards both days (they hadn’t) unless they sneaked past me when I blinked and I missed the large delivery van in my narrow street. In the end my delivery was Thursday. The delivery chap was lovely and apologised and when I asked him about the supposed 2 other attempted deliveries he said no way as he’s the only driver to deliver to my area! As others have stated this app is about as useful as a chocolate teapot, it has no tracking facilities and just constantly says ‘this consignment is out for delivery’ in my case 3 days running! So 3 days of my life wasted. I would never use a supplier again whose courier was XDP.

After reading all the reviews i thought id add a up to date one (of the app only). After having a text to install the app i was a little dubious after reading all other reviews. The app for me worked perfectly. It showed the order history of my items and once my items were out for delivery i was able to follow the order, track the driver and see how many drops were left before my items arrive (obviously this will not show before your items have been dispatched for delivery). Im still within the 2 hour time slot for my delivery to arrive so i can not comment on the delivery time but it looks to be on track. We did have a phone call yesterday to say our items would definitely be arriving today and all seems to be on track. Fingers crossed they all arrive in one piece.

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This app is pretty useless. I was advised to download it after receiving a text to say XDP had collected my order. Downloaded the app, put in my consignment order and postcode and all it tells me is the history of my order, that they have sent an SMS alert on whichever date and time it came and that’s it........ When I click on my order it takes me to a map that shows where my house is. There is nothing on there to enable me to see where the driver is or give any sort of indication as to what time the parcel is expected to arrive. The website states that I should be able to track the driver......well I don’t know where or how I do this as there is literally no option to do this anywhere. It does give you the chance to input special instructions or change the date of delivery but it’s basic to say the least. Can’t ring anyone to find out what’s happening, have left a special instruction asking for a rough delivery time so will see if anything is forthcoming. Just not enough info and very basic.

I downloaded this app to track a parcel that was due to be delivered by XDP. The general online tracking with XDP gives a 2 hour estimated slot but there’s no option to track the delivery beyond that. The app shows how many deliveries are ahead of you and shows your location and the drivers location on the map. The drivers location updates frequently but the number of deliveries ahead of you isn’t always accurate, I could see the driver moving to different drop offs but it still said he was on delivery number 27 with 7 ahead of me - it said this when he arrived too! That said being able to see the location is a bonus as you can make an educated guess when it’s likely to arrive - my online tracking said 1pm-3pm, it came at 4:30pm and if I didn’t have the app I would have thought there was a problem but because I could see the driver had drop offs ahead of me and that he was moving around this was reassuring. Overall, the app gives you more detail than the regular online tracking. There’s no way to manually refresh, it does refresh occasionally but it would be good to be able to reload/refresh without having to close and reopen the app.

Excellent delivery timeframe, kept informed, arrived as scheduled, delivery driver was friendly and helpful. I ordered my product on Tuesday, and delivered on Thursday, very happy! Despite being in the lockdown and having a contact-free delivery, the driver was so polite and laid the parcels so I could easily move them myself (big heavy parcels!!). The app wouldn’t let me create an account, so it was useless to me, however the website was easy to use and made tracking simple. Excellent service from these key workers helping make everything run a bit smoother in these difficult times. P.s. no this isn’t a fake review, I’ve seen a lot of people accusing the positive reviews of being fake so just wanted to clarify and give praise to the workers doing everything they can to help.