Wow! Stuff

Hi

On Christmas morning I was so exited when I got this present I was super exited but when we downloaded the app and tried to login it was denied so it made me a little sad but when I came back to see that it started working I was so happy thanks for fixing the problem

Ok, I know this app was down on Christmas when everyone wanted to use their cloaks. They were unprepared and my son was disappointed. However, the owner of the company and his staff worked tirelessly to get the app back running. They apologized on multiple social media fronts and personally reached out to people who were criticizing them. They accepted responsibility and showed how upset they were that they were a part of so many children being disappointed on Christmas. They worked with every person that reached out and got their app working again. And the app is great! We downloaded a random green screen app just to get ours working on Christmas Day and now that the actual Wow app is working, there is no equal. It works so well, and if the lighting is right, you can’t even see the seems on the videos you can create. I am personally proud to give the app five stars not just because it works exceptionally well, but because the people that work on it have shown how much character they have in the face of much toxic criticism and adversity.

My complaint is the same as many, the app does not work. You cannot login, if you are lucky enough to login-you can not register the product as per the instructions. If the company does not fix the app, this item is a total waste of money. Update: I emailed the company shortly after writing this review on Christmas Day and received a response back within minutes. They also addressed the issue on their website. Once the company realized the problem they took steps to handle the increase in demand on their servers and now the app works great!! My son loves his Invisibility Cloak!!! He keeps saying over and over “this is so cool!!” I have to give props to Wow! Stuff for stepping up to address my concerns and the problem so promptly.

We, like many others, tried the app yesterday and were met with the same frustrations as many others. We were able to make it using my iPhone for video and my MacBook with iMovie for editing. It just meant we had to shoot the same scene twice, the first with nothing but the background and the second with the same background but the time my son using the cape. It worked, and it was super cool. Not as easy as the app worked but at least we were able to use it. Then, this morning, 12/26, tried again and it fired right up. The app was much easier and it worked as expected! Not happy the App crashed but happy to see they got it back up and running within a day. Thanks