Woolworths

I love this app and the click and collect, easy just click then go collect at a suited time, much easier with young kids. I find it seemingly worse each week, more and more items not available on the app even their own brands so you have to buy something different. Most annoying thing I’m finding is how something is unavailable like milk the last 2 weeks or a bread yet I haven’t even put in when I’m going to collect it so how do they know it’s unavailable. I’m so frustrated and annoyed and this lately, the app and click and collect redeemed Woolworths for me but lately I’m wanting to tryout this with Coles. The search engine is also shocking, have to be very specific with what you want, needs some major improvements, hope they fix before I switch sides

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Updated: Despite my log in and password being correct, I can’t even log in using this App! No issues whatsoever logging in online using the same log in and password. Would seriously give it zero stars if I could. I’m deleting this app after numerous frustrating attempts to use it. Trolley items have a tendency to completely disappear and there are constantly issues with logging in and the app trying to find products. As another reviewer has said, easier and way less frustrating just to shop online or physically go in store. Also, very annoying that some products are not available for pick up/delivery and you only find this out once you’re about to go ahead and pay. If items/specials are only available at certain stores/locations, then this should be clearly stated for buyers to avoid disappointment. Out of the 40+ items I had in my cart, only 2 (yes 2!!) were available for delivery or pick up...seriously?? Same result via the website. You’d think something like chicken drumsticks would be readily available, but apparently it isn’t at Woolies! I’m going to Coles instead

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I loved this app’s first release (albeit a bit clunky) but with each release it’s gotten worse. User functionality has diminished. I like to select my shopping from a default list that I create and add to as required. I used to print this list by emailing it to myself. That changed and by selecting items and hiding those I don’t want on that shop I can walk through the store picking items as I go deselecting as I pick item, thus reducing the list. Now with the current release this can’t be done and when I email the list to myself it sends every item on the list, not just the ones I selected. Also in the last release you could show either a picture of the product or text relating to the item. Now that functionality has been removed. Since the penultimate release none of the product locations has been correct. Get the kid that writes the app to talk to users, not rely on their perception of what they think is a good idea. They probably don’t use the app themselves. Wake up someone!

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It takes much longer to use the app to shop online than it does to drive to a shop and do it myself then drive home again. It defeats the purpose of online shopping. There are so many clunky features - too many clicks for everything. You can’t remove an item if you accidentally click on it unless you go to the shopping cart and back again. The sort function is terrible - sorting by price or unit price rarely works, items will be completely out of order of prices. Also, when you sort by price you lose the relevance so you might search for the cheapest apples and have to sort through a list of everything from muesli bars to baby food first. In order to speed up the process, when shopping with Coles online, I use the “bought before” function to narrow down the products - it’s fantastic. In contrast, on the Woolworths app, I choose the “everything I’ve ever bought” list and try to scroll down it and it gives me random items from the list instead of showing them to me in order. So I can scroll and scroll and see the same items over and over, while other items I won’t see at all. I just want to run through the list quickly to make the whole clunky process of using Woollies’ app quicker and more efficient, but even that has been designed to make life harder, more complicated and slower. I think your IT department needs a big lesson in user functionality.

Coke Zero specials on 24/30 packs are always missing.. Every week there is an issue with staple items “not available from your delivery area”. An example- apparently chicken breast, chicken thighs, eggs & salami are not available from my area. I can go to my local Woolworths (in Townsville) & collect these items as well as the 8 others that aren’t ‘available’. I figure if I have to go there myself for what most consider ‘staples’I might as well do my entire shopping. I stoped using Woolworths home delivery 5 years ago for this very reason- evidently very little has improved. I have a son with ASD who’s anxiety doesn’t cope with crowds & I’m sure I’m not alone with expectations that Woolworths get their act together & provide the service we pay for.