West Elm

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I’ve had trouble logging into my account. When I login on the regular website, it works. However with this app your login won’t work. I deleted the app and reinstalled and it worked. But then it logged me out and I have the same problem again where it says my login information is incorrect. When I was able to login and I was at a west elm store to do my registry, it didn’t help that the majority of their products didn’t have a barcode to scan. So you have to manually search for the product by name, if it has a tag. If it doesn’t, then you’re browsing through all their products for the one you’re looking for.

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I’m sorry but this is easily the worst registry system I’ve ever used. First of all, it assumes everyone that walks into their store has a smart phone that is capable of scanning barcodes. Second of all if you’re going to require that we use a smartphone, at least have WiFi that works in your store. It kept scanning one thing and registering another. And then once you scan it it acts like it will add it but it doesn’t. You have to go and tweak it and then add it. So we got a good ways through registering before we could tell it wasn’t adding stuff and had to start over. Why do I need to sign in every time I open the app? That’s 2002 crap.

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Was able to log in once at store, never again after - even with face ID. The one time I was able to log in — had to ask for help trying to identify barcodes and even the store employee had a hard time, to the point that we just had to go sit at her computer and manually search and add items. Now items on registry appear and disappear from availability. Beautiful furniture and products, terrible in store and web experience. Why make it so hard for me to give you my money?

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This app has ruined my day twice now and if i could wish violence on an app this would be the one. i’m just confused why anyone thought it would be a good idea to group products so that scanning each item on your registry takes 6 minutes while you scroll through everything else in the collection.... It quit on me twice and i had to delete and redownload it. I don’t understand why meteorologists in alaska who predict the weather are going to jail and this app developer walks free.

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If I had known how completely unfriendly this app is I would have NEVER registered at West Elm! Can’t scan items in the store to add to your registry, when I try to sign into the app on my phone I get a message saying user name or password is wrong but I can use the same login info on my laptop and get signed in no problem. App crashes all the time and drains your battery on your phone. So many cons and so much frustration!