Vestiaire Collective

Been using this for 3 years and it’s amazing. I could buy designer clothing and other items with confidence. I’m from the US, I use Poshmark and Mercari for small stuff. But for anything luxury brand, my go to app is ONLY Vestiaire. The app isn’t the easiest to use. But I’m still giving it 5 stars because all the Pros for this app outweighs the Cons. You couldn’t return an item even for the most valid reason e.g. the item was authentic but there was an undisclosed flaw that the quality agent did not see. That matters to me esp if we’re already talking a couple hundreds to thousands of dollars. The only option is to resell it. Also If you buy an item and the seller becomes unresponsive to the purchase (not communicating, not shipping or have decided to not anymore care about the app) customer service will not be able to cancel the transaction for you until after 30 days!!! Yes that long! So if you bought an LV for $900 and the seller does not respond, VC get to hold your funds for a full month before refunding you. It has happened to me.

I have had really good experiences with this app. I have purchased several items and I love having access to designer items from across the world and knowing that it goes through Vestiaire for quality inspection first. One item slipped through the inspection process (was listed as good condition but received a bag in fair condition)…customer service handled it very promptly and I was able to return it for a full refund. I like being able to negotiate with sellers as well. I have started listing my own designer items here as well. The only thing I would add is the ability to flag replicas or mis-represented items that may have slipped through quality control. Sometimes customers have a better eye than the pros!

My latest Louis Vuitton dream has come true, the bag I purchased on this site is in NEW condition and the latest model. To top this off it was at a lower cost than on any other internet seller or site. Believe me, it was the lowest cost and best condition I shopped this handbag for months. When I saw the Louis bag on this site, I sealed the deal. The seller sent the bag, along with receipts to the company for authentication and to make sure it matched the description. It is an A+++ bag, in diamond condition, the company inspector tagged it and it was sent from France to New York, the handbag is flawless. I hope you find what I did; the best quality and price on a high end item. What more can be said? Fabulousness on all fronts.

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It’s great that Vestiaire authenticates for you so at least you know that what you’re getting is authentic when you get it. The problem is that Vestiaire allows sellers way too much time to ship items out once the item is sold, 30 days is a ridiculous amount of time to allow someone to ship something! In what world other than Vestiaire is it okay for someone to pay for something and then have to wait 30 days for it to come if it comes at all?! Vestiaire do better! Hold your sellers to a higher standard, the buyer has no recourse in this system other than to wait for a seller to respond or flake out! That is just wrong! If sellers are flaking or taking 2/3 weeks to ship flag them as non complaint sellers so the us buyers can avoid them!

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I am giving one star because it deserve it. I am having a message saying “hey, our shipping fees has decreasing ! start shopping” I said ok, let’s see this wonder happening, and when I try to put some item in the shopping cart, the actual fee it’s higher than before :)) I am sending them a message to ask them why they do this, why they lie in this way and I get a message “we’re sorry that you are not happy with out shipping fees”. Now they said that their commissions has decreased but they raised the shipping fees for the customers which is the most expensive shipping that you can find on any other shopping platform. I would recommend to anyone who want to sell anything to go to ebay or whatever something else because VC it is a big scam and money waste for both sellers and potential buyers. Very disappointed !