NET-A-PORTER: Luxury Fashion

I have shopped with Net-a-Porter since the very beginning and they have never failed to deliver the finest in both products and customer care, always presented exquisitely. The app reflects all aspects of this perfection beautifully, it is user friendly, reliable and it just works the way you want it to. Whatever I am looking for, I always check Net-a-Porter first - there’s no one I would rather be loyal to. And no.. I don’t get a discount for writing this review ;)

I have been on this site for years and years 2005 or 2006 maybe earlier . The good old days :) I used to be a vip customer but now -a -days there are many choices online. I don’t find it’s curated as cohesively as it used to be . The clothes selections seem more random and they don’t all fit together both in placement/ order on site and as a grouping altogether. Sometimes the choices make no sense to me and I am quite the fashion person in a more laid back way now ,but I certainly have the knowledge ,and the eye. It used to be a little more funky ,which appealed to me more , even in high end labels , but I guess that’s a financial decision . I still purchase and look every Monday Wednesday and Friday but don’t find the experience as stimulating to my creativity . Thank you

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I’ve been shopping at Net-a-Porter since 2012. I loved the site. The merchandise was great and so was the customer service. I just ordered four pairs of shoes last week and heard nothing for almost a week. So I called which is always a pleasant experience in the past. I was greeted by Tony Soprano would proceeded to tell me my merchandise was being held up by unforeseen circumstances. The government wasn’t allowing my shoes to be sent. Really? That is not an unforeseen circumstance at this point. It is known. Why was there no notice on the site or an email informing me when I placed my order? He couldn’t even tell me when they thought they’d ship, so I cancelled my order. He said he ‘would see if I could cancel.’ No apology, nothing. RIP Net-a-Porter. You were great while you lasted.

The website is so clean. Really highlights the merchandise. Wonderful customer service and fantastic selection! My only complaint is that I have a large wish list and it is very difficult to delete items. You can’t delete multiple items at once and the system is slow and finicky when deleting.

Luv the easy access to high fashion ready-to-wear and major market labels, beautifully curated, from such a fluid, user-friendly e-tailer; all while sitting around at home in my undies at 11pm. Only complaint is — have some sales and discounts for good customers. See Shopbop — when they offer their “a few times a year” 30% off, I usually empty my “wish list” into the cart and have a party.