Verizon My Fios

Everything I wrote in the subject line is true. I'm a 62yrs old disabled male, living on S/S. I need WiFi and a landline for Internet access, and a phone line for my life alert. I call it my entertainment, because it is. It's extremely difficult for me to walk, so I have all the premium channels. I don't have food stamps, I don't have Medicaid, nor any government monies. I have a rare neurological disorder that only approx. 40,000 people out of the population of 323 million Americans. I've battled cancer for 3yrs and had my stomach tube removed, earlier this year. I still have a port imbedded in my chest (for chemo) and am told it will have to remain, for another 5 years. I mention this because, while I love my FiOS, I will have to negotiate for a smaller bill, as their prices are very high. My cancer was stage 4 throat cancer, which still makes it difficult to use the phone, sometimes, and long waits are common. You maybe wondering why I give FiOS a five star review. I do so, because as I said, when all is working well, I have a crystal clear picture and (unlike Verizon wireless), their customer service is great. Wish I could say that about Verizon wireless, a totally different company, by the way. In the words of my uncle Frank; "Fios good, Wireless bad."

I called a few months ago Complained about my rate A young man assisted me Listened to my angst and Lowered my bill! I have no employment and I am a senior on A low income Social Security. I was so thrilled to get his Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!! Thank you very much! Joan Giangola.

So frustrating to use! My internet is out so after not being able to get a hold of anyone I log into this app. Alerts at the top of the screen display a cut off message about service potentially being down in my area due to weather, so I click for more information. It brings me to a troubleshooting page with the header “All Fios Services Out.” Is this a message alerting me to a local outage, or the generic header to a help section? I go through troubleshooting steps to reset my fios box anyway, and the troubleshooter encounters an error, try again later. Besides that, other links prompting me to set up a pin or set my location take me back to the splash page or back to the start of troubleshooting, leaving me very confused. I finally got through the troubleshooter upon trying again and was prompted to schedule a tech visit, but there ARE storms in the local area so in the end I’m just left feeling ambiguous if I should just wait it out, assuming I’ll be charged for the visit if it is storm-related and they’re already working on it. if only I could read that pop-up! Ultimately, I just want to speak to someone directly and feel this was a huge waste of time. I’m glad there are some steps to follow but yeah, not worth it in the end.

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Anytime I go to check my plan or pay my bill, the app always 1) crashes and force closes or 2) displays the same error: “we are experiencing technical difficulties at this time, try again later”. At first, I thought it was due to my plan getting messed up and a billing error... and then I thought it was a tech glitch. My account is up to date. I deleted and reinstalled the app. I’m using the correct log in. I used to be able to view my plan and change/view my password for different profiles (I use a private network for me and my house runs off the public and faster connection). Due to this tech glitch or whatever it is, I can’t manage my network on the app OR the website :( I’m really bummed that I contractually pay lots of money to such a refutable company, and that the app causes me so much inconvenience. I’d have left but it’s cheaper to stay rather than break contract so I guess I’ll just be given horrible app and website service versus shopping at a competitor. Disappointed. I had to even leave the feedback on the Apple App Store because feedback on the website/app won’t submit. Ironic.

I rely on this app for WiFi parental controls, but for the past day I cannot log in. So I try to go to the website and block devices from there but it says I must use the app for Home Network Protection. I would if the app worked!! I have uninstalled several times, and I still just get the loading screen. The app was fine when it worked. Might have to go ahead and pay for a different service that gives me control over WiFi that was promised with this app. But I really didn’t want to do that, since I’m already paying for Fios. Updated: I am so impressed - I emailed the apple-app email address, they got back to me personally AND fixed my issue all within a few hours. Very pleased and so happy I don’t have to find another solution for parental controls on WiFi. They didn’t even ask me to review, I just felt the need.