USAA Mobile

Update: I am changing my rating to 4 stars. The “add a transaction” feature magically reappeared today. Which means it was either a massive glitch or a design whoops. Why am I so passionate about this feature? Because it is the best feature of any banking app. Being able to add transactions that have not cleared yet to see where you are quickly is really nice for budgeting. So I changed my rating to 4 because either there was a massive glitch. (I updated the app and uninstalled and reinstalled before writing previous review. I even checked my husbands USAA app and his features were not there leading me to believe the USAA design team had removed it.) So yeah! The latest update has completely done away with “add a transaction” under banking. I loved this because I added automatic deductions and checks. This kept me so organized and on top of my finances. Now it has seemed to vanish. With out warning???!!!! Seriously why???? That was the best feature of any banking app I have ever used. I am so frustrated right now. I had information in there that I need and can’t get back easily. I could cry right now. Did I say I am so frustrated right now? Because, I am really really frustrated. Why? Can you PLEASE FOR ALL THAT IS HOLY, restore that and all my information PLEASE. And thank you.

I have been a USAA member for 60+ years and have experienced over the life of my membership that you can’t beat USAA for service and dependability. You might find a slightly lower homeowner insurance rate, for example, but I assure you that in the long run, USAA will provide a better product and a higher quality of service for your money. Several homeowners in my neighborhood recently suffered severe hail damage to their roofs, gutters, and downspouts (many homes had the roof rated as a total loss). One neighbor was told by his insurance company that they would not cover the hail damage to his downspouts because they were still capable of removing water in spite large dents. The fact that the appearance of his home was diminished made no difference to his company. USAA covered my loss completely! That is just one small example that established in my mind that USAA is there to serve its members while some other companies try to find a way to avoid paying a claim. The USAA Subscriber Savings Account is another way USAA serves its members by reducing the cost of insurance. I believe you will not find a better company than USAA to meet your insurance needs.

I have been with USAA for some, well, let’s just say it is more than 40 But not 50!!!! Throughout, I have found that in hurricanes, earthquakes, floods or even day to day grocery store or mall trips, no matter the personal or public tragedy, USAA has ALWAYS been there with a shoulder to lean or cry on and have through their sensitivity supported all of its members in a calming, caring and comforting way. When you have to call with a problem, they stand up and are counted and go the extra yards to help its members get up and back on their feet and back to as normal and fast and efficiently as possible. I have not enough praise and kudos for them. I salute them and thank them from the bottom my heart and hope to pass the word that companies, made up of people like you and me, can continually excel in their endeavors on all levels. It is so refreshing and gives me hope for our stress filled fast paced life that we are struggling through. Thank you to each employee from the very top to the bottom of the entire and complete organizational chart and ALL of the personnel therein. Keep up the great job!!!!!

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The reason I came to USAA in the beginning (10 years ago) is they allowed me simple remote access to my accounts where I could easily manage my money. They really made other banks look stupid and way behind times. This feature is being hindered by the new rules where we have to write this statement on our checks in this certain way to deposit at mobile! I do not care what the reason is behind this new rule I’m sure some idiot was cashing checks in two places or something but whatever it is is not going to make me change my mind on the subject. Instead of punishing the masses for the crimes of the few you should just kick them out of your bank and no longer serve them. If you’re going to make it more irritating to put my money in your bank then guess what... I’m not going to put anymore money into your bank. It’s that simple! In fact I will take my money elsewhere. All of it. Every check is different and some do not leave room for this nonsense. I don’t like adding ink to documents that the document legally does not require. That simple! If you don’t want our money then just say so instead of piling on nonsense rules. The person(s) who thought this was a good idea should be removed from the team of people who come up with good ideas. Really dumb! Everyone agrees. Believe me.

With that said, I’ll also declare that I’ve had several banking services providers over the years and none come CLOSE to USAA in any conceivable way. They are ALWAYS at the forefront of technology-even while others are just figuring out how to make “online banking work”, USAA has long ago integrated facial recognition, digital deposit, and more. This review reflects ONLY on how the iPhone app and the Apple Watch app interact (or rather, refuse to work together!) with each other. When I got the watch, no USAA info would pull up on the watch. After speaking with tech support, I was able to uninstall and reinstall the app and then get my accounts to pull up on the watch. However, one day later, I’m trying to log into my phone app and it has me recertifying Touch ID and accepting the legal jargon. Once that logs in, I go to the watch app and it’s back to how it was-the logo comes up and the circle spins around saying “loading accounts”, but nothing happens. I did some Google research and found others asking about the same problem through the USAA forums. Something about the Touch ID and login on the iPhone prevents the Apple Watch from displaying account data...can we get a technical expert to look into this please?