Frontwave Mobile Banking

Front Wave Credit Union has better service than any other bank in Yucca Valley and especially better than BofA, Bank of America since they are closing their Yucca Valley Branch and only leaving the ATM. FrontWave Credit Union are also friendlier and more knowledgeable in backing matters. Especially Michelle Carlos. She works to help us seniors with such due diligence and what she doesn’t know she will seek out the answer and respond in a very timely manner.

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I’m 100% certain majority of these reviews were paid for. As a Frontwave member who has been here since 2016 back when they were still pacific marine, I can without a doubt say this has been my worst banking experience ever. The app while it has been overhauled is still well below any modern banks app. Compared to chase or navy fed this app lacks basic functionalities that should be the bare minimum now. Not only that app but the bank as a whole is poorly managed which is sad because for many of the members they had no choice in choosing them as they were forced into it during boot camp. For a credit union that mostly deals with military members it’s shocking that in 2019 there isn’t 24/7 support for your account. Those of us stationed overseas are increasingly burdened when dealing with the mistakes (mostly made on the banks side which is another frustration) as we have to call at inconvenient times to manage issues that would be non-existent with any other bank. I highly suggest anyone interested in this bank or app highly reconsider.

I would like to see the loading time to be much quicker. The app lacks a few things. It’s slow, at times it doesn’t even load the screen. An error sign pops up. If the app was more responsive, if it offered more products to be able to explore through the app. Apply for credit cards, savings and checking could be done in the app fast and easy. This would be one of the best bank apps out there. It’s behind all the other high banks but for a credit union. It’s pretty great. I would just like to have more control through that app than going to the website, applying for things down easily, and loading time quicker without any error. All in all, I am very please with this app and the bank.

This new front way app is the worst app ever!!! Constantly having issues logging in or the app won’t load to were I can type my passcode and account number. Keeps saying error. Or gives me buttons that don’t work that say retry. Please fix this app. Getting really tired of this when I can’t even access my own account. This is suppose to be convenient.

I use almost every day. I like the almost instant access to my accounts. Bill Pay can be a bit intimidating when first using. I think the instructions could be a bit clearer. When notice that a bill is due for payment, I sometimes get a bit confused with new accounts, will it pay or should I pay.