Urban Outfitters

Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.

Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭

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I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy

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I accidentally sent my order to my old address and am unable to cancel or change my shipping address. Customer service is making me go through several steps just to have the package sent to my old address, returned, and then I might be able to get it sent to my new address. They have no option to cancel or edit your order before it is even sent out. In my opinion, UO is just a scam for people wanting to follow trends. The only reason I ordered anything from this company was because I received a gift card from my boyfriends mother and wanted to use it to buy gifts for him as a joke. Everything they sell is a joke so it was pretty easy to find something ridiculous to buy him that will make him laugh. I would never spend actual money at this place ever again considering they sell clothes that you could buy anywhere else for 1/2 the price they’re offering. They literally sell a plain black long sleeve T-shirt for $70 that you could buy at any retail store for $20. It’s just another one of those businesses that convince kids to spend more money on stupid brand names for poorly made clothes.

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After making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.