Free People

I am a huge fan of Free People. I passionately love this brand and would have no issues with giving a 4 star review if it were not for the fact that they use Laser Ship as a shipping company. It has been an absolute nightmare for me. Within the past 6-8 weeks I’ve made quite a few online purchases from Free People’s and without failure my orders end up being shipped through Laser Ship no matter if it’s express, next day, or regular shipping. Out of 3 of my last orders I’ve received 1!!! I am not exaggerating. I’ve had to make numerous phone calls between both companies for items marked as “delivered” that were not. I did not find Free People to be helpful regarding making available shipping options but they did fully refund me. I’m not sure I want to order online anymore..just not worth the hassle. I can write a book about this nightmare experience I’ve had but there’s not enough space. BUYER BEWARE!! Free People does not give you an option regarding what company to ship through so you’re at the shipper’s mercy. Don’t believe me, google Laser Ship and read the reviews. Free People you have got to do better than this.

I actually love the ease of the app. And although review should be about FP APP felt like sharing MY experience with LaserShip as a delivery co -always super fast shipping usually receive my order within 2 business day’s (in my area US SE) and that’s just standard shipping and the boxes and items are intact. as oppose to UPS deliverers when they feel is convenient to them and often time box looks like it was tied to the back of the truck on the way to be delivered. I also order from sister companies Anthro and UO and from other “high street” clothing stores and they also use lasership (I order about 85% of my clothes online) and only 1x had a problem with item being marked as delivered but I promptly called local office for lasership they reached out to driver that was already in my area and within 15min had my items!

LOVE LOVE LOVE the hair accessories that are scrunchies or little hair ties THE F are unbelievable love love love for all hair types! ! many different variety, when in a hurry u can put your hair in a pony-tail, braid, or braid& can used in all types & lengths of hair. Also those with the care I can actually put my hair , the hair cLips looking beautiful in a ponytail without it hurting and when you’re in a quick hurry if it one of the hair ties in and no better what your hair looks beautiful you can’t go wrong with short hair w/these hair bands!!! or long hair braided I get the most compliments and when you order the hair accessories online you find them cheaper than you can at Walmart or target & far more selection stylish their my favorite all that hair accessories are you can’t beat 3 beautiful hair ties for 3 of $12

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Like the clothes although I do get numerous items that are defective or damaged. Customer service is good about exchanges but it gets annoying. Clothes are unique and it's a hit or miss whether it's good quality or abysmal. Shoes are hardly ever true to size even when it says they are. The shoes are normally of horrible cheap quality. It has taken me numerous times ordering shoes to acknowledge that. I keep ordering because of the good customer service to correct the issues and the feminine clothing rarely seen at other stores. App is very annoying that you can be on page 17 out of 40 and it will randomly take you back to the first page and you can't just jump back to the page you left off. Also hate that the pages repeats itself and clothing isn't all viewed because the page jumps around even if you never did anything to do that. It gets incredibly frustrating it stops me from shopping. What’s unique about Free People is the whimsical and unique styles which are desirable.

I love FP. I buy their clothes all the time, but usually I have to buy in stores when I’m lucky enough to be in a city where there’s a store that sells them. I’m a size 25/26 (or around a 4, depending on the brand), but I’m only 5’4”, and I think the FP models are just too thin for me to relate to. I’m not judging the girls/women. They’re beautiful, and I love to look at them. It’s just that most people aren’t built like them, so how on earth are we supposed to know if those clothes will look good on us? We’ve all bought a pair of jeans that looked great on HER but doesn’t flatter curves. And I’m not the only person who feels this way. FP, we love your clothes, so we’re asking. Put them on women we can relate to. Other companies figured out what they were doing wrong way too late. Be genuine, and we’ll love you for it.