UNIQLO US

I love working and shopping at Uniqlo but I’m going to be honest customers would really like to use the app more if it was more “up to date” if you will with online shopping. Whenever you have to pull up your membership ID on the app it always sign me out whenever I get back on the app. And whenever I click an item that I would like to buy it takes me onto the website within the app instead of me actually shopping in the app instead of being redirected to another link. You understand what I’m trying to say here? But yeah it’s a cool app just need to modernize it a bit and maybe the app will be more memorable for customers

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TLDR: If you want a frustrating shopping experience this app is perfect for you! I really love Uniqlo, I had high expectations for the app. The app was beyond disappointing, but unusable. I attempted to make a purchase through the app. Browsing was agonizing. Like other reviewers have mentioned it’s basically a web wrapper, I don’t mind web wrappers I use an app called simple. But it doesn’t have issues like this disaster that Uniqlo calls an app. But back to my shopping experience. I eventually find everything I need, time to check out. I’m not about to input my cc on such a flawed app, so I try to check out with paypal. The app becomes stuck. I thought maybe my internet is slow. I walk away from the app, come back to my order the next day and get an error screen. So I hit back and attempt to check out again, same thing happens. If this purchase was for me I would take it as a message from the powers that be to not spend. But it’s not for me, it’s a present, so I’m determined to make this purchase. I give up on the app and purchase through the website without issue, which I should have done the moment I noticed how bad the app was.

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UNIQLO you lost a customer with this app. I was so excited to download it and do my first purchase but then the app experience ended up horrible exactly at the time when you want to convert people to buy. Unless this is done on purpose to avoid paying Apple the purchase royalties which may be the case but then please don’t waste my time as a customer and user at the expense of making money. Specifically, First they tell you you will get a $10 reward upon your initial purchase, that disappears after you fill your cart and try to find the coupon, instead you see a $3 coupon!! Second, I spent an hour picking products into my cart and then the whole thing disappeared and instead it defaulted into the website. There is no way for me to go back to the original app view, when I open the app it now takes me to the website and worse when I login to the website I don’t see my cart....I just wasted an hour picking merchandise. So frustrated, this should be banned from the Apple store, Apple please use more scrutiny, this kind of vicious behavior should not be allowed on your stores. Thank you.

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Jesus cris. Uniqlo, I’m a loyal consumer to your brands and can pulled at least 35 pieces of uniqlo clothing from my closet, but this app is legitimately the worst and cheap-work app I’ve ever used from such a recognizable brand. It’s simply a web wrapper and loads so slow under a stable connection. So I don’t even expect the app would keep me logged in everytime I open it (bc it’s simply a wrapper of its sub par website). I was told that app users would receive exclusive discount earlier than everyone, but fact was that the discount notification comes half day behind their email. I heard your online e-commerce sales made it to the first place in China e-commerce festival for several years in a row. I’m sure you can hire some engineers from that team to help you revamp this app, which is lack of sincerity and slowly killing my liking and loyalty to your brand. So disappointed that I had to write this review.

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The promo going on in-store says you get $3 when you download app, it didnt happen. You have search each item by name not barcode scan like other stores. And on top of that you must re-sign in each time and connect and connect to online profile taking up alot of time, not smooth at all. The worst part is the uniqlo stores not having service so if you get signed out of your app you’ll need to put your items somewhere go outside to sign in or just forgo the coupons/scanning barcodes. This app is so crappy it’s basically useless and just a scam to make people download. Dont cause the hassle is so not worth it. Fire your designer get a new one or make your designer take more classes and make something useful.