Union Bank - Mobile Banking

The look is good. Here are some suggestions - cash reserve bill pay options should show you minimum or total due as a convenience. Currently I have to go to the summary page, choose cash reserve account, choose details to finally get the balance due with the interest accrued which is the full payoff. At that point I have to write it down or memorize it until I get to the bill pay section. I wish you could just do it all in one section. Mortgage portal or mortgage payment options should be available on the regular site such as the payments referenced above. Finally, the summary page. It freezes or remains updating for so long sometimes I just close the app and restart. I mean, that's a basic update that should be addressed. Everything else works as it should, payments, transfers, bill pays, etc.

I don’t have a lot of banking products with Union Bank, as I am new to them, but I do have a “Bank Freely” checking account with them. I like the look of this app, and the colors are fun. There is a demo mode that shows how the app works, i.e transfers, mobile check deposits, etc which is awesome. All other banking apps (or at least the ones I’ve used) these days let you see your full account number, and Union Bank does not. I’m not sure why. You can find it on their full website at least, but it would be nice to see it on the app. And, another weird omission - app alerts, and not via text or email, but push notifications. I already get too many texts & emails from everything else, but most everyday banking alerts are best received as a push notification from the app itself. It makes for less clutter. I really do like the app, but these not-so-minor supportive features are pretty much standard these days, so it’s just strange to see them omitted. Hope they are implemented in future updates.

response required

UPDATE: I noticed recently that push notifications is no longer an option for an alert type. (Not that they rarely came through anyway) it would’ve been nice to have working notifications for everything that’s turned on in addition to text alerts but looks like it was better and easier for you guys to take away that option from us all together hmm? Some of the push notifications are finally coming through on my iPhone. After how many years this app has been out? I could play around and customize the alert settings in the app all I want and it seems to not make a difference whatsoever. However only when I use my debt card I get push notifications, awesome! But any other activity with my account and I don’t receive push notifications. Please continue to enable push notifications for all activity on our accounts. Also it’s been telling me I don’t have an email on file for alerts for quite a while now but when I deposit a check using the app I get a confirmation email immediately. Makes sense right?

It works! I wrote a nasty review earlier this day about how I couldn’t log in and got network errors after the new update and tried it again this evening and now it works! Hopefully all the other features work as well. Mobile banking is easy with this app — I can easily deposit a check, pay a bill here and there, quickly transfer money between accounts, even send money to an account in another bank (haven’t used that feature in awhile, hopefully I still can).

response required

As premature this app used to be, at least it used to work until I upgraded my phone’s operating system to iOS 12. Ever since then the app continues to give me a “SSL” error. Union Bank’s tech support says that they know about the issue and they’re working to fix it. This happened a couple of years ago when a new version of iOS was rolled out. The app was basically out of commission for a few months. What I don’t understand is why these people don’t prepare in advance for new and up coming operating systems like everyone else does. Very disappointing.