First Bankcard

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8/1/19 I am unhappy to report that I did not get an online banking or telephone support today because my name was not listed as my Special Needs son's Proxy/Account Manager even after my son authorized me on the phone with a telephone support a few months ago. According to the telephone agent today who took my call: my name is not showing on their end as an Account Manager and only as an authorized user This is an ANA card that I managed since I opened the account for him so he can use it when he travels to Japan to visit his Obachan yearly This is the first time I am disappointed with their customer service. ANAcard: please make sure your agents know the history of our calls and to update profiles as it was confirmed at the time of request. I expect my request to be added as an Account Manager next time I need help. Yes?

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... noticed that this Bank is so old-time in its operations... such a stodgy bank with archaic ideas of security precautions... been having problems with log-in from the start... have had to change passwords every time because the previous one would not be accepted on a subsequent visit... would not allow my browser to store password... finger print ID on iPad is not available because it will not allow the device to store the password... how exceptional is this bank from Citi, Chase, Cap 1? ... they allow password storage on personal devices.... mobility allows one the joy of not having to type in the ID and password... ... just my opinion.

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Not really sure when siting in after trying to set up shows message to go to full site?? Very confusing I'm trying to set up for payment and doesn't go any further than that.? And when calling to ask what to do rep say she's not computer savvy, definitely not a comforting feeling when this was the only other option and then to be told a supervisor would get back to me in 48hrs prior to me calling. I marked one star due to the initial set up of the app. I've reviewed others and looks as if the site has crashed as well on the 17th of last month. Glad I'm ahead a month in setting this up and hope it gets resolved asap.. because the only other way to submit payment is by phone and of course there is a hefty charge for that. Not a very good way to start a business relations.

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Nowhere on this app is there indication if your account is set up for auto pay. Additionally, there is no way to cancel auto pay through this application or through their website. I had to get an email saying my auto pay had been processed (after I had already paid the full balance), which then gave me a link to make changes to the auto pay. Customer service was not understanding at all of the situation, and now I'm stuck with a return payment fee. Would not recommend this app to manage payments for associated credit cards.

Do everything online great service and easy to manage , great experience and customer support been good , I value this app and the service and customer support there effort of helping everyone the best they can , we are human and we learn of errors and the app will get better in each update .