Uklon: More Than a Taxi

Since when cars like Skoda Octavia, Toyota Corolla and Chevrolet Cruze are business class?!?!? There was a situation when I chose business class car and got Octavia (?!?). When I rejected this car and chose standard class I got the same car with the same driver in 35 UAH cheaper. So actually I don't have any choice because it looks like your app doesn't have any filters for drivers and classes of their cars.

Would be great if app had been able to give you more then one route for a trip. The one that app chooses is maybe the shortest, but might have a massive amount of obstacles (bad road condition, road repairs, jams, railway crossing etc) and drivers will stick to this route even if it takes ages to arrive to the destination address. And if you ask to change route drivers start to act rude and offended, because they have to call operator to re-calculate new route. It takes time as well. If taxi considered as an option to go somewhere faster then public transport, why you have feeling that you’re traveling be a tram that cannot change its route without suffering and conflicts from both sides?

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For whatever reasons the app will randomly log you out and then, when you log back in, reset your payment method to the default (cash), so you can end up in an uncomfortable situation. And instead of fixing this, the support would just suggest you to “check your payment method before ordering”. Think, I’ll check the app I’m ordering from, too. Also (and this is all over the feedbacks here and has been like that for years now), the app is constantly out of sync with the server. Sometimes you have to force-close the app for it to finally show you where your driver is. Very annoying. In summary: a great app made annoyingly unusable by a few bugs that aren’t being fixed for years.

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Sorry, but I am not going to rate it highly. Now let’s straight to the list of bugs encountered in redesigned app: 1. Map zoom in/out barely works, check your gesture recognizers. iPhone 7+, possibly big label container over the map obscures the sensitive area 2. Was unable the cancel my trip because driver seemed to be idle and then canceled it silently. Later I knew the trip was cancelled by driver, but its status haven’t got synced with the app. We have been waiting for a driver who canceled our trip ages ago and it wasn’t reflected in the app properly. Don’t blame internet connection , I was checking its characteristics intentionally while waiting for arrival. 3. You rarely see where the driver is. Half or trips, a typical scenario: ‘car’ marker moves, then stops moving on midway and doesn’t getting updated anymore. You have to call driver and sync-up with them. Could you please fix?

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The app itself is fine, however, in periods of peak activity, i.e. bad weather, it crashes every time we try to make an order (error 503 or something). What’s more, after restart, the prices shown are 2x, 3x or even 4x higher than original. With that being said, it’s impossible to get a car even for 500 UAH as the app crashes again. Positioning system doesn’t work AT ALL. When I get a message about a ride, it always shows me the map of LEBANON!!! Unfortunately, neither local developers, not local service providers are able to meet world-class standards