OnTaxi: замовити таксі онлайн

I live in Kharkiv, Ukraine, and use this app all the time. Usually it works perfectly, but recently I noticed that when I choose to pay with my card, it doesn’t save my choice and instead shows a cash symbol by default. It was different before and I don’t know why it is so now. I tried to update it many times, but it’s still the same. Other than that it’s a great app:)

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I’ve been using this service for 2 years or so. Moreover, I use taxi twice a day usually, sometimes even 3 or 4 times by a day. Currently it is rather uncomfortable to use this service. The driver can cancel the order in any time, and sometimes it takes to lobby to find a taxi. Several times i had situations, when drivers canceled orders just one by one. The drivers, not all, but a big amount of them, are rather rude. Also drivers can start write feedback on you while driving you. Company does not have any bonus system for people who use taxi more. There is comfortable interface and possibility to pay by card. By the relation to passengers are not so good, to my mind. Our taxi services have better service here.

After latest update paying by cash is always set by default. While previuos version has saved payment method from latest trip. As soon as i always pay by card, it’s annoning to cancel trips and make request again with chosen card.

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Today, it was possible to communicate with the operators of this service, whose rudeness is not controlled by either the quality department or the top management. Of course, the “44” operator, as she says, did not introduce herself; in turn, the second operator, Julia, called her name after 5 minutes of our conversation, at my request. The passenger quality control operator cannot solve the problem, it’s not coherently and routinely answering my questions; as a passenger with a sufficiently large amount of travel - this is more than just indignant.

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I tried to get the cab several times during a couple month period, but failed every single time. 5-6 minutes to find the car, then 6-7 minutes to wait for the driver (who is not moving the entire time according to the map) to see the driver to just cancel the order. Something is very wrong with their system, or drivers are abusing this system. Looks like taxi is no longer a faster or more convenient way of transportation.