U by Moen Smart Shower

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At the biginning (a month or so ago) it worked well, it went through the process allowing to add the valve controller set to my account); I even managed to do the particular setting to a couple of users using the app. After less than a month or so, the app got disconnected with moen controller; it no longer showed my moen device. I tried to redo the process but it does not finish it. It goes fast through steps 1 and 2 and sometimes goes to step 3 showing setting completed, only to show process not finalized. In the controller it shows connecting to net and then to server, and then it restarts again showing another set of 4 digit/letters (Pin number) After so many tries now the controller goes back to initial settings asking to set language, etc. I do not know where the problem is, if in the app or in the controller.

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Lots of bugs, a hotspot internet isn’t good enough, won’t send token email at all, doesn’t recognize correct credentials from my phone but will on iPad both purchased new last night. There are many more bugs but software developers are supposed to pay to troubleshoot before release and this product was clearly dumped on market with the lets let the public debug it for us for free, moen should be sued for the poor quality release and financial ability to do better, lame.

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I was connected and everything worked fine. After a few weeks I could not control the shower from the app. Tried to sign in “Invalid credentials”. I tried to reset my password and the app couldn’t find my e-mail address so it wouldn’t send a token. Tried to recreate a new account, and the app refused because the e-mail already existed! I’ve deleted the app, turned off my phone, reinstalled the app. Nothing is working. UPDATE...After uninstalling and deleting the App and resetting the Moen controller, I was able to log into a newly downloaded App and connect to the controller. It took a few tries and then it was successful.

We like the configurations available for the presets. It is very convenient. This new version does fix most of the significant issues we had seen in the previous version of the app. Nice update! But sometimes it takes two tries from the app before the water actually starts. Also, we would like to request an update to the controller firmware as well. A better variety of settings for the ambient screen would be great. Wouldn’t it be nice to be able to select a background color that matches or complements the shower tile? Also, being able to disable the ambient screen animations would be a good feature to include.

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The latest version is still loaded with bugs my shower is down again as it won’t connect to WiFi and now starts every show at 0 degrees and requires pushing the temp up button 100 times (to get to 100 degrees) they really need to get a solid developer team in as it’s been bad. Now thinking about ripping this out and replacing with Kohler as I have much more faith in there app and more important the hardware functioning correctly. It took weeks to get this to function with our Apple AirPort router which we are ripping out to replace with a Ubiquity AP system partially because to get the Moen unit to work we have to connect the shower to the guest network as it will not function on the primary one.