Turnitin Feedback Studio

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As an adjunct Instructor I use many tools to help me balance a part time course load and a full time job. I teach at 2 different college. One has used Brightspace, and their app is buggy, but at least lets me in to add points. We are switching programs over the next year- so I’m hoping for a better system. Turnitin has always been a good feature for me as a student, and I’ve been pleased over the last few years to use the app to allow me to grade on the go via my iPad. However... this latest change will not allow me in. I have deleted and re-downloaded the app to no avail. The link to add a course does not read my app. I even had it open to see if that was the issue. But no, I get a webpage that will take me to the App Store where I already have the app.

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From the professor’s side, the app is too slow to be useful. This should be a quick way to comment on papers in a convenient location, instead of tracking dozens of email attachments. But marking anything more than general comments takes entirely too long - highlighting a single word requires highlighting a whole line and then making the highlight shorter. Moving or deleting comments is a major hassle. Apple pencil support is really a must-have to make this app worthwhile. At the same time, the Turnitin app only lists 44 of the 55 students on Blackboard, and many of them report failed uploads or submissions that I cannot see.

There are so many silly elements of this app, but I’m grateful for it nonetheless. I probably wouldn’t buy an iPad if you are not for the Turnitin app (I am a prof. who grades hundreds of papers). This version is better than previous ones. I like the summary comment field. The strikethrough function is really stupid. I can’t believe you have to select a whole line, then reduce it until you have the word or words you want to strike out. I do not like the automatic capitalization of my comments that I insert in text. Unless it’s a complete sentence, I don’t think I should begin with a capital letter. As I write this, I think what most annoys me is it keeps crashing on a 2018 iPad with 128 GB of storage — crashes about three times per paper.

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I used to like this app, it has always been a bit buggy, but the convenience for me outweighed the minor irritations. However, recently I have experienced a lot of syncing problems from the app to the site. I recently had to go back and regrade about 15 essays--I don't have time for this. Come on turnitin, for the amount the schools pay for this product, I expect a better, more reliable app. Update: Apparently you don’t care about comments since you have never responded to this. Use some of the money you charge schools to create a workable app. I’d give this a zero if I could. Now, the app will not even let me sign in using the same email and password I use to sign in with the browser.

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The sad thing is that this was a great application in the past, but recent updates have introduced bugs that have ruined it and Turnitin has no intention of fixing them. Any comments typed in the iPad app are full of random strings of characters and numbers when viewed in the online version. Normal punctuation like commas and apostrophes are replaced with “,” and “'” respectively. I wrote to Turnitin support and received a quick reply stating that it was a known issue, which they called an “eye-sore,” but that the fix is “complicated” that they don’t have a plan to address it in the near future. This is not a small inconvenience, it makes the app completely useless.