Tora Cabs

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Took a Tora cab to get to work today morning (2nd day after launch of the service). After arriving at my destination, I didn’t get the receipt for the ride (I guessed it was because of some server-related issue). Found out later that the driver had intentionally not ended the trip on arriving (so that I wouldn’t receive the receipt) and fraudulently overcharged for the trip. I got the receipt right after he left. Contacted Customer Service regarding the same, and they haven’t been of much help. Poor start to what could have otherwise been a great service! Please put some measure in place to keep a check on fraudulent behaviour by your drivers. The driver’s name was ASHOK J (TS04-UB5702).

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Booked for the first time, but could not fetch map location or pin (to choose the destination) instead there is only a search bar, how to figure exact location? No option in the Application. Even for drop and pick up points, I could not choose exact location in the map just like über/Ola, not a user-friendly app yet. Driver is so adamant, that he will drive only in the showed route of his device, he is not even ready to take a left or right or other lane. And very disgustingly, I booked from hitech city to Kothapet, for my surprise, the routing was Madhapur>jubilee hills> Krishna Nagar>Ameerpet>panjagutta>Khairatabad >lakdikapool>Nampally>Abids etc Huh, imagine. In traffic peaks, if you are in this route... hopeless things. Sorry friends. I’m uninstalling this app. In this fastest growing world, we expect a competitive one for Ola or über. But , hey Ola and über, this is never that one though. You can have your business. And please don’t ask me the time it took to reach my destination. And the cab was worst, except, the engine condition. Don’t know , what quality check are being measured before accepting such out dated cabs into tora cabs. My worst experience. Never choose this. Not a low price one, just the same price nothing less

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Took a ride from Airport to home,and it was the worst experience ever for us. The driver was just not able to keep his eyes open even for 5minutes at a stretch. His eyes were red and drowsy. His words were also muffled and not clear. We tried talking to him to make him active, asked him to wash his face,played songs..but nothing worked. Rather his driving became more and more rash and speed kept increasing. Reached home purely by God’s blessings. Also the fares shown are fake, with a lot of hidden costs. We had to pay all the tollgate fees,which is not the case with other cab providers like Uber n Ola. And on the vehicle it was mentioned ‘On Govt. Duty’. Unbelievable!! If your life and money is valuable, don’t even go nearby any Tora cab on road, booking a cab is out of question for sure !!

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In new version, when we type destination we cannot see as text do not appear as like magic font. You don’t understand what you are typing as you cannot see the text as it’s white. Also after confirmed booking, you do not receive any OTP to share with driver, you do not get cab details. Just you can see driver’s pictures. This is very annoying as we need to check the cab number before we board. Please fix this issue. Reducing 1 star for this bug.

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Took the cab from airport , the fare was different which i’ve paid later and i’ve paid all the charges which was worst , I’ve complained to the customer care it has been almost more than 10 days after speaking with “ vijay “ tora’s senior executive he promised to return back my 250 money extra which i’ve paid for parking fee for cab ( is it my cab to pay the parking fee ? Which it was there from hours ? I have booked like in 5mins and paid parking fee for hours, he promised his team will call to clear the amount but till now no response, called 2-3 times to the customer care same false promises again , need a response for your actions ( tora cabs )