Tigerpaw Mobile

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When designing apps or touchpanels for control systems, typically virtual buttons have a high and low state so when you tap on them, you get a visual feedback representation to let you know that it saw your input. When you tap on anything in this app, there’s no indication so sometimes you end up tapping twice or waiting indefinitely for a response. Another thing about the virtual buttons - the words on the buttons are “floating” and they aren’t part of the button’s image so sometimes you end up highlighting the word and your phone asks you if you want to copy or whatever. They shouldn’t be separate. If I pull up to the office and I’ve been using my cellular data to access the app but then my phone connects to the office WiFi, the app goes insane because now the data is coming from a different IP address. This may be touted as a security feature but out of over 100 apps I have on my phone, this is the only one that does this. There are other problems (like tasks/jobs closing differently) but this I doubt saying anything here is going to help. This should be a very simple app but it appears that it was quickly thrown together.

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If I could give 0 stars or less I would give it negative 3. Whenever you try to get anything accomplished using this app, one of three things happens. Either nothing happens, or the app crashes and kicks you back to the iOS home screen and deletes what you just spent 15 minutes typing out, or it displays 17 concurrent error messages and pushes what you need to see way way off of the screen.

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How can we track, dispatch, create time sheets, and show our customers what work we have performed if the mobile interface is so limited? Technicians spend to much time trying to work with this app. They cannot edit there time slips, create a weekly time sheets find service orders if they are not assigned to them in an easy fashion. When the service call is completed, we have the customer sign our device and the signature is not attached to the service order, we cannot email or provide the customer a copy of the work performed at the time of completion. We cannot look at proposals or quotes from the app. We have to log into the app and desktop TPS each time we switch because it uses the same licensing.

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Seriously, the desktop application is great for the actual functionality, however it’s still a fat client with sql backend and the user interface even though it was just updated still looks like windows xp. Honestly it’s 2019, hit some new developers, the software is stuck in 2002!

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The app seemed featureful some time ago, but is beginning to show its age. There are so many limitations, and the UI is buggy and often results in errors for the things it does allow you to do. Due for a major overhaul.