AlarmNet 360

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They don’t tell you that if you use the alarm panel communication programming button to “Send Data” -as opposed to using the button on this app to send data from the app only- then you won’t be able to see your account in the app’s list, or find it by searching by City/CSID/ACCOUNT (unless you use the web portal on a computer.) So, make sure you only send data from the app only, not from the panel. I don’t know why it is a big secret, but it took months of being on hold with Tech Support until someone finally let me know that lil nugget of info. Also, on my iPhone, I am finding that often I cannot get to the login screen. It just stays blank. Sometimes quitting other apps is the remedy, but not always. Very frustrating when trying to program from the field using my phone. (Isn’t that the point of this app???) Please fix this! It makes me so aggrivated that I may want to start selling 2GIG products instead! ****Also, make tc WOC HD video cameras available to view in lyric screen!!!!! My customers keep asking why the video button is there if the cameras don’t work with it. Duhhhhhhhh?

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Would be nice if this App could check AlarmNet accounts that are programmed from Compass. Won’t find them like the Website version. Also you can’t search by name? Techs don’t always memorize account numbers. Useless for Vista panels, works only on Lynx and Lyric. Good idea only partially executed and no upgrades or major improvements since it came out.

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This app would be nice IF it worked the way it was supposed to. -You can’t send reset password commands for Total Connect or change the master user email/SMS. -I have to constantly uninstall this app because it will “glitch out” and not even let me access the log in screen. Which is the whole reason this app gets a 1 star for me. -when trying to make certain changes, it’ll error out and send me back to the find account screen. There are way too issues. Please please PLEASE fix this. For an app that we use everyday, this makes us waste a lot of time.

Thank you for the app. Just to let you know sensor status shows as a small strip at the top of the screen. Otherwise, I haven’t a problem with it. Great tool.

Works for only some panels like the lyric and some lynx with the higher revisions. Needs more updates but I think they are just going to make this work with panels going forward from now on.