Thuisbezorgd.nl

I’ve ordered a few times with this app and I enjoy the amount of options they have, but the service is not great. Usually I have to wait much longer for my food than what is originally indicated. I once waited over an hour longer than originally pointed out for my meal; I sent a few emails to the app’s customer service and I never received a response. Like I said, great options, but expect to wait longer than indicated for your food and don’t rely on the customer service.

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I never got to eat the food that I ordered through Thuisbezorgd because the delivery person never showed. When I called De Vegetarische Snackbar about my order, they said no one answered the door and they tried calling me. I was sitting at the door with my phone and sat there for another twenty minutes after the food was supposed to be delivered; there were also three people in the building lobby that did not see the delivery person so they must have gone to the wrong place. I have used Thuisbezorgd several times and this is the first time this has happened, but it is especially disappointing because I have missed De Vegetarische Snackbar when they have been open. After calling, De Vegetarische Snackbar offered for my cold food to be delivered in 45 minutes as their remedy with no apology and Thuisbezorgd stopped responding to me to resolve the matter. I probably won’t use them again, but hopefully they add an option to tip within the app, specifically after food is delivered.

Waited over 2 and a half hours for our order in the past and when we called the restaurant they said the orders were coming through an hour later than when we sent it in. But other than this, we really find the app efficient and easy to use

Generally really useful with a great selection and minimal “extra” costs. The only hiccup I have is that sometimes menus for restaurants are only available in Dutch, which can be a bit difficult. Otherwise, a pleasure to use.

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Twice now we’ve ordered food from Boi Boi Thai via Thuisbezorgd. First time -45 minute estimate wound up talking 2.5 hours. Told myself I’d never use them again, but today I decide to try it with the scheduled delivery time. Set delivery for an hour and a half from when id ordered it. It’s now been two hours. Just got a phone call that maybe they can get it to me in the next 30 minutes. If you’re hungry I would seriously suggest not try eating these people to get you your food.