Lieferando.de

As a native English speaker, I've found ordering out over the phone can be somewhat problematic due to my limited German. I've been using Lieferando for the last year after being told by an expat friend about this English friendly app and have with zero issues since. My food is always delivered fresh, hot and on time. My hats off to the developers for paying attention to the international crowd!

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While visiting Germany I downloaded the app to order food because I saw it advertised everywhere. Thought it would be nice to use and decided to order food through the app. Ordering process was easy. Filled out all the proper information such as where i was staying contact information etc....the app said the food would arrive in 45 minutes and after 1hour and 15 minutes my food never showed up. Another hour later and no food. By this time the restaurant from where I ordered was closed so now I knew for sure i wouldn’t receive the food. I sent a request to liefernado about getting my money back and this was their response (a week later might I add) “the delivery service told us that they neither were able to find you at the given address nor could reach you with the provided telephone number during the ordering process. We’re sorry but we can’t cancel the order and refund the money because the delivery service would suffer a loss” they claimed that I could contact the restaurant to ask for a solution from them but since their response was so slow I had already left Germany after that time. After a few more long worded emails to them I gave up arguing with them. This by far is the worst app i have used on my phone period. I HIGHLY recommend you stay away from this non functional app.

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As someone from outside of Germany this app lacks many things you would assume are standard. There is no way to edit an address following the order, meaning that when I realized I had mistyped something I was unable to go back and it made it more difficult for the delivery person. Additionally, there is no way to contact that person to let them know. Since I don’t have a German number the delivery person didn’t want to contact my phone number because it would be an expensive international call. He ended up having to wait twenty minutes outside of my building while the tracker said 30 minutes remaining so I didn’t even think to check if he might be outside.

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I have ordered from Lieferando several times in both Dresden and Frankfurt and I have never ever ever gotten my food earlier than 45 min after ordering - on average I would say it has taken 70-90 minutes. And there is no ability to find out where your food is through Lieferando - you have to call the restaurants, where almost always I have been told “oh yeah food is on the way already” and then still had to wait 30 min. What’s the point? With these kind of waiting times I might as well cook myself. I’m not going to use this anymore - only Foodora, bc at least there I get my food fairly quickly and I know where “on the way” it is. This service is a joke.

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I placed an order that said it would be delivered in thirty minutes. After two hours it still hadn’t arrived, and when I called the restaurant they marked my order as delivered even though it had never shown up. I had to leave for a concert, so I ended up just eating at the train station. When I contacted Lieferando about it, they said that the food HAD shown up while I was at the concert, more than two hours late, and as a result I was not entitled to a refund or a credit. So I paid for a meal I didn’t get to eat, sat there starving for hours, and missed the opening act at the show I was attending. How can you even run a business like this? Is more than two hours past the estimated delivery time seen as acceptable? Do you bear no responsibility for delivering the products you sell? Anyway, avoid Lieferando like the plague. They have terrible service and take no responsibility for it, and will steal your money and refuse to give it back even when they fail to deliver the products you purchase.