The National Lottery: Official

The lottery is a bit of fun in a world that seems to be full of truly dreadful events perpetrated by people who are all equally dreadful. Money doesn’t make everything fine but it helps enormously to reduce the stress of day to day life. It helps you to help the people you love and also to give to causes that are close to your heart...mine is cancer UK, my daughter passed away from cancer and other associated conditions earlier this year. I know the national lottery does fund ‘good causes’ including cancer and I will support it as long as I can. Good causes shouldn’t rely on charity but our government seems to be somewhat blinkered to the needs of the working or elderly or ill population, it seems to be more concerned with passifying people who would like to turn this country into a third world mess. I realise this sounds like a rant but I do feel that institutions like the national lottery should have everyone’s support.

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Weird one this as I’ve used this app for awhile and while it’s always been buggy it’s served a purpose, until now. I played an instant game that was in two parts, lost the first part won £1 on the second part. I got the congratulations message... only to head back to the home page to see it hadn’t paid the winnings out. Now I’m sure a lot of people may be thinking “disgruntled player” however I know what happened, and I regret not taking a screen shot of the “you’ve won £1” message, but why would/should I? It had never happened before.. or had it? There been a number of times the app has crashed mid game only to log back in to find my “result” which has always been a loss, not to mention taken the fun of why I purchased the game in the first place. Where was my proof it was a losing game?... because they said so that’s where. I’ve emailed them only to get the face palm of “it shows as a losing ticket” we will escalate this further for you. I’ve read the reviews as far back as I could be bothered and have only found 2 similar complaints so maybe it’s a rare glitch. But maybe also Camelot rely on customer complacency just like the PPI companies did all them years back. Given the lengths I’ve gone to try to recover such a small amount I’d be amazed if there isn’t more to this. Even I initially didn’t bother complaining. Would love to know if others have had the same issue. Anyway, 1 star for theft.

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Wow, this is truly awful. Where to start? Firstly, logging in. Requires username/password every time. Even cheap & nasty apps requiring authentication have cottoned on to the use of the fingerprint, not this one. Buying a ticket with saved numbers, after logging in, requires funds in the account. Obviously can't just use a card, oh no, have to mess about adding a minimum of £10. Then, navigate the mess to be prompted with "numbers saved in your account" vs "numbers saved in your app". Why would I care? Either I saved them or I didn't. Eventually, successfully bought a ticket. Draw takes place: did I win??? How the hell would I know? The system could email (I think it does on the odd occasion you do actually win), alert, at least provide SOME indication, rather than having to navigate through many screens after logging in AGAIN. Results checker is laughable. Who cares what numbers came up? The only question I want an answer to is "can I abandon this wage slave life and embark on a voyage into my dreams?" That'll be a deep dive into the appalling web-browser interface within the app then, dismissing the cookie warning on the way. Eventually you'll have your hopes dashed, then have to go back through the purchasing rigmarole for another chance. Awful.

Easy to use, although I like to purchase tickets(virtual verses physical thing), time sometimes doesn’t always allow me to get to an outlet, so the app gives me that opportunity to play without rushing around. The piece of mind the security provides as you have to re enter details also gives you controllability over the amount you can deposit, it shows a sense of responsibility by the game operator towards the player and their personal details, so big plus points there. The only thing I do have a little gripe with is the player restrictions outside the EU, i.e Turkey etc, when you head out on holidays lottery tickets are the last thing you think off, so having the ability to play using the app and the bank account registered in the UK/EU should be permitted to purchase tickets outside the UK/EU using the app, just a thought, there are a lot of expats out the UK/EU I would imagine would like the opportunity to play, like I said just a thought.

Every so often I have an urge to buy a lucky dip when I’m out however many times in the past I’ve left them in a handbag and simply forgotten to check them. About six months ago I found several tickets in a wallet and I could possibly have won a million but as the tickets were over 6 months old I’ll never know and it’s probably just as well! Since downloading this app it’s so easy to scan the tickets and I am delighted to have just discovered that I have won a whopping £30 which I am delighted with, especially as the most I’ve won before is another ‘lucky dip’ I prefer to purchase actual tickets whenever I am in the mood but I can also buy tickets on the app which is also very convenient. Super easy and convenient to use and was thrilled when it told me that I had won something, what a lovely surprise.