T.J.Maxx

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I miss the WAP/desktop site feature of being able to tap the “quick look” button. It drives me crazy to keep going back and forth from individual product pages to shopping in a category. When you click on an item to see the details, it takes you to the item’s product page, and then when you click the back button to go back to scrolling through the other items, it just takes you to the top of whatever page you were on instead of taking you back to your place on the page where you last clicked an item. I end up scrolling through several times trying to remember what I’ve already seen. This issue, while probably just a design oversight and not a bug, still seems like it should be an easy iOS fix. Hint hint

The review complaining about not being able to filter searches; the app is just like being in store. Online merch is changing daily just as if you were inside TJ Maxx. It would be literally impossible to put certain things in categories when they’re turning merchandise just as much as the store fronts are. The review complaint about not being able to access your card in store; that’s a safety precaution not only for you, but for the cashiers. With no way to access customer cards that takes away the possibility of credit card fraud made by employees. We all want to believe everyone is honest, but that’s naive. I had an online account prior to the apps release and since then I have had zero issues. My login has remained the same. I will say the online version has more features this app has yet to offer, but it’s still brand new. I love being able to find brand name merchandise for a fraction of the cost and I love the diversity the online market has to offer. TJ will always be my go to! I love the days when there’s free shipping and I love being able to shop and pay my card from the same place!

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This is the worst app I’ve ever used! Get a new developer!!! I actually cancelled a TJX Card several years ago because it was so difficult to use and manage my account from this app. I was completely frustrated after spending several hours over several months with the customer service and technical support departments trying to resolve the issue. I gave up and cancelled my card. The last time in the store my purchase was large and I was offered a significant discount on purchase if I signed up for the card. The cashier told me that a lot of improvements had been made to the app and website of the past few years making it much easier to navigate and manage...I just received my new card and attempted to register to make the payment. The website and app are still AWFUL! For some illogical reason you have to have 2 separate ID’s and Passwords for the Credit Card and the Rewards Card...Come ON! Make it simple! Hire the developer that developed the Fry’s Grocery App and Rewards Card...so easy to use and points automatically added to card. I’ve spent too much time already on this and will be cancelling this new card as well.

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The app had a feature that said I could enter a PIN and it would display my card number. I thought this meant I wouldnt need to carry my card and could scan the card for in store purchases via the app, or I could at least see my card number on the app and pay online. This feature has never worked and never has displayed my card number. I have attempted several times to log on the app to view my credit card account (after the app updated and booted me out and I had no idea what the log in info was as I had used my fingerprint to sign in) and then it told me incorrect information even after I redid my email/password combo. This app is very frustrating and only used to pay my bill, and now it wont even let me log in. Tempted to pay off the card and just stop using it as I have other cards with apps that work easier than this.

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So let me understand the mobile / promotional strategy undertaken by TJX, the owners of T.J. Maxx, Marshall's, HomeGoods, Sierra Trading Post and Homesense (?). If I want to register on the T.J. Maxx website, that is one set of credential. If I want to register for TJXRewards, that is a second set of credentials. AND if I want to use the smartphone (iPhone) App, I need a 3rd set of credentials. That is why you get one star. I did not even use the App, but -1 star for making me register for a separate mobile login. -1 star for not letting me use my TJX Rewards login as my T.J. Maxx website login, or if I had registered in the other order, then for not letting me use my T.J. Maxx website login for TJX Rewards. This all means that while I may occasinally shop at the T.J. Maxx near my house, I am surely not going to be using any of the websites or Apps to tie me closer to the company. Someone needs to give this strategy a serious reconsideration.