Marshalls Official

I love all Marshall’s stores but shopping the app is just like shopping the store. Cluttered. I like to zero in on certain brands I know and wear often, although you can’t search the app that way. Some brands can be searched and will be listed under the item while scrolling. Some other brands you can’t search and won’t be shown under the item, you must click the item to get the brand information. Really a let down. That’s just the way I like to shop online.

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Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing. —-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page. Now this is just ridiculous.... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up.... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.

The overall app design is well thought out. However, when using a virtual TJX MasterCard to pay in store using the app, you are required to type in your card number and expiration. It is time consuming and confusing for sales staff and customers. Roll out a barcode like Target and other retailers to simplify payments.

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I made my first purchase from the Marshalls app last week. This morning I went in to check the status of my order (and hopefully track my package )only to realize that there’s no where on the app to view your orders or track them. I love Marshalls and the fact that they offer online AND app shopping is wonderful but not being able to view your order history makes the app a waste of storage space on my phone.

My favorite store has its app. I was recently trying to find this app and was disappointed I couldn’t find one so while paying my bill using the T.J.Maxx app I noticed a link to other tjx store apps. Now I can shop all my favorite stores right from my phone. Thankyou!