Symplast Patient

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Terrible App I wasted my Drs time and I was all set up and registered 2 days ago with his help. Now I could not join conversation, could not go to home after hitting it several times. I’m so frustrated and now angry that this app wasn’t working or frozen .

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Wow. I don’t know where to begin. This app is absolutely terrible and has been for the last 3 updates. Where we are at now, I cannot login at all which is probably the worst of all my prior complaints. It tells me my password is wrong, even though it is saved in my password keychain and I’ve even tried copying and pasting it from my list of passwords. Not to worry, you can hit “forgot password”— only this takes me to a registration screen that wants me to re-register. There is no option for sending a passcode reset anywhere. Okay, sure, I’ll just try making a new account! After filling in my name, birthday, and new password, it announces once again “login failed”. It’s a literal stalemate and with the pandemic my practitioner’s whole office is shut down and is ONLY using this app for communication. Meaning I cannot even contact them to let them know the app isn’t working and that I’ll miss my video followup because of it.

Have used Symplast over 2 years now. First EHR experience. Young and growing company by and for doctors. Some growing pains as expected but a very responsive and local team is always there to help. Looking forward to continued refinements and features.

The app makes it so easy for follow ups and saves time for everybody. With healthcare costs always on the rise I hope apps like this help bring some costs down!

Nice to be able to send photos of logs, body pics and questions after surgery 24/7. Has saved me office visits and phone time.