MyNM by Northwestern Medicine

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It’s far better than nothing. It’s probably limited most by MyChart, at best a clunky interface even on a desktop. However, iPhone app is most annoying for the poor integration with FaceID, as it only opens your collection of KeyChain passwords, instead of automatically loading the password. Then once selected from the long list manually, the password often loads very slowly, often causing me to think the app is stalled. Another annoyance is that the red alert icons don’t reset after reviewing a category. For example, currently the app suggests 3 billing issues as shown by the little, red circle, yet review shows all visits paid and account balance of $0.00. Similarly, I have persisting red indicators that haven’t reset in Tests and other categories, despite my full review of each category. Otherwise works okay and allows easy Rx refills.

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The app is supposed to help with communication between a doctor’s office and patient, instead it creates an even bigger bureaucratic bottle neck than is already taking place at Northwestern Fertility Clinic. My experience has been that I have several extra steps each time I need to connect with the office: logging in each time (no ability for facial recognition), having a limited amount of sender options (I can’t email a nurse directly, only my doctor but they never respond directly), unresponsiveness (sometimes I have to wait days for an urgent question to be answered) and runaround from the office (when I call the office they tell me to send a MyChart message) and when I send a MYChart message I see that someone has read it but not responded. The app does have some good UI elements: easy to find the message, billing and results sections. The bones are there for it be a great app with a little consideration for the patient experience. I don’t have insight into what the doctors and nurses see on their end, but it seems like there could be some better designs in place to help connect the two sides. Get a UX expert, it’ll be well worth it and save a lot of time, frustration and patient retention.

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This app would be so much easier to use if it was like DuPage Medical Group which uses both Face ID and remembers Passwords. Why would you break away from the MyChart interface. Thus NM app is SLOW, too many button presses to get to the info you need. This NM app is frustrating because you have to type in your password every single time and there is no Face ID. I’ve suggested to customer support via phone but doubt it reached any of the developers so I’m leaving the feedback here. The other frustration is some doctors don’t automatically have Messagibg active. I’ve had to call two different times to have my doctors activated with messaging. It’s a hassle for the doctors because I can’t request it via your help desk, the actual doctor has too. Messaging saves so much time compared to calling and being on hold. Again, DMG has messaging on all doctors. If NM could make these updates to be more user friendly like DMG, the app would be awesome. Thanks for reading.

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This app has some nice features and it provides a convenient place for communications, test results, and appointments. But there are some real annoyances. They seem to only expect you to contact them via phone; no email option. No way to give feedback on the app itself. Let me give you suggestions if you want to improve! I tried to find a physician via the app but it ended up not really being supported, and it seemed like nobody ever tested the scenario. You can’t forward messages: I don’t manage my communications in your app, even if you think I should. No way to export test results. Again give me access to my own information rather than locking it in your limited app. You’re not the world: try to be play with others. And support email!

UPDATE: Deleted and reinstalled the app. Everything seems to be working now. •••••••••••••••••••••••••• After most recent app update for iPhone, the Messaging feature in the Dashboard stopped working. When selected, it should list all messages between you and providers. Now it’s a blank page with words “Please select one” and nothing else. Fortunately, the messages feature is still available on NW MyChart webpage, but that’s a hassle when everything previously worked well in the app.