Stop & Shop SCAN IT! Mobile

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I’m not impressed. I was recently asked why I still use the scanner and not my phone. My answer was easy, I had tried it but my shopping list is on my phone and I didn’t want to keep switching between the apps. I decided I would try it again. My phone case has a cover so scanning was a two handed operation, not easy when you’re trying to hold an item to scan. I was extremely frustrated. The only positive thing was checking out on my phone. My last two visits I tried opening the app so checkout would be easy but was unable to. I kept getting a message saying I needed to login to the Wi-Fi. Couldn’t do it. I even accepted the terms and still nothing. Now I have deleted the app, reinstalled it and can’t sign in to my wallet. Even tried to reset password but it is asking for a security question that I have no answer for. I’m giving a big thumbs down and giving up.

I have been loving this app for the speed and convenience. I have very limited time to get through the store, and hate the experience of waiting in line with my two young kids grabbing at everything and making a fuss because shopping is boring (I don’t blame them, it totally is). I scan as I go, just put my stuff back in my cart, I have my coupons pre-loaded through the app, and I just walk up to a self scan and go. I don’t need to bag anything at the register, I just keep my own bags in my car, and I load the bags how I want. It is SO much faster, and I can look at my past purchases easily to track my budget. What I REALLY REALLY wish Stop and Shop would do, is integrate all of their apps into one, and PLEASE PLEASE let me create a grocery list that I can share with my husband. I hate switching back and forth between apps to see my list. And the WiFi in the store works fine for the app, but I can barely get any calls or texts through, so our shared grocery list doesn’t always update in real-time. ALSO, would love it if the scanner would stay open so I don’t have to keep clicking on it. Otherwise, I really like this app, though it could be a bit more user friendly.

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I downloaded the app and connected to the store’s WiFi network without a problem. The app scanned all my items quickly and flawlessly. Then came checkout time. Not so good. They wanted to perform an audit. I was told I needed to go and get a store scanner. Unfortunately, none were available. The alternative? Remove everything from my bags and scan them at the self checkout. So much for saving time! I will not be using the app again. In fact, I will not use the store scanners either. I will use a regular checkout with a human cashier. If they were really serious about people doing their own scanning and self checkout, they would make them work flawlessly. And they would give a discount because it saves them money. I won’t help save them money if they won’t bother to get this right.

I always used ScanIT in the store using the handheld scanners to save time by scanning and bagging my groceries and zooming through self checkout. I had no idea there was this app until the cold cuts section of my store closed down (Pandemic) and required ordering deli meats through the regular Store app. When I saw ScanIT listed as an app I couldn’t believe it! No more worrying about all the people who previously touched the Handle on ScanIT because now I’m using my own phone. It works great - I have no idea why so many people rated it one star. Today I just learned I can save a payment method in the app via ScanIT wallet and no longer need to touch the checkout touchscreen at self checkout! What?! Awesome.

I always enjoy my shopping experience if there are really good deals, but also if there is a better way to check out at the end. When ready I can usually (about 95% of the time) press “check out” as I pay via the account I set up, and then proceed to a special receipt print out machine in an aisle so designated, take my receipt and walk around the long line of the regular way and on out to my car! 😷😅♥️