STCU Mobile Banking

The first time I opened the app it didn’t load anything it was just a blank screen for about a minute and then it would kick me out of the app. The next day when I went back to try again it actually loaded but when I went to try and make an account every time when I got to the last question the app would freeze and then crash. After a few days it finally cooperated enough for me to create an account and log in. It was good while I was able to log in but I haven’t been able to since. Every time I try to log on now it just freezes at the very end of “verifying your credentials”. It’s so frustrating, and impossible to use.

I am very pleased with this App. It's easy to use and I really like the Balance Peek option that doesn't require logging in to check my account balance. Great job STCU!! The only thing I would really like to change is I’d like to have more transactions loaded—like the entire month at least—like Umpqua Bank does. It’s frustrating having to ask over and over to load more transactions and then if I look at a check it goes all the way back to the beginning and I have to wait for it to load more transactions several times. Otherwise I am very happy with this app.

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I use this app almost every day. But your recent update made it possible to skip the opening screen and with a fingerprint go right to my account. Trouble is I have two accounts and now if I want to look in the other account I have to type in my password and half the time my security questions. I much preferred the old version where all I had to do was type in which account I wanted to go to, touch the button and I could easily navigate between the two accounts.

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The app has two annoying features which definitely come under the “first world problems” category. On my iPhone it always comes up in landscape mode. Now it just did it on my iPad too. My iPad and iPhone are locked in portrait mode and no other app is forcing me to turn my iPad or iPhone sideways. I’ll look (again) for a setting somewhere, but it should default to however the iPad is flipped. It constantly pesters me with the “do you love this app” question and forces me to answer before I can continue. No, I don’t love the app. It is like a child seeking constant approval and wanting gold stars for “almost” doing what it is designed to do. Please quit asking. I just want to use the app, preferably in portrait mode unless I have my iPad turned in landscape then it should flip sideways like every other app. Numerica has the better app, but their employees seem incompetent and either don’t care or can’t fix the messes they create. STCU has fabulous employees but their app is a annoying. STCU deserves a better app, and fortunately it is easier to fix an app than it is to fix bad employees.

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Usually taking a picture of the front check works well but when you try to take a picture of the back it constantly pops up the warning to “Flip Check” even though it’s properly oriented. This is making the once smooth process of mobile deposit extremely cumbersome and annoying. Often times I have to sit there waiting 30-45 seconds before the app gives me the choice to do a manual capture which always works (maybe make this a permanent feature for users who prefer manual capture?).