Southside Bank

The app is really great and convenient. Easy to navigate thru my different accounts and manage different transactions. It’s got a very sensible layout and tab selection for how it’s ‘levels’ are separated and appears to always be in alignment with what I see when I’m logged in online. I use the app for multiple accts, the deposit and the auto-bill pay services. And it’s great!! The mobile deposit transactions were easy easy from the first one! It is seamless in the process and has always been immediately up to date online as is also the automatic bill pay information, both the information I’ve entered to establish any of my payees or payments as well as the information I’m sent in regards to the status of the payments I’ve sent out or payments I’ve set up to be paid. Plus the speed of the app is really good. Rarely ever lagging unless my internet has issue only then is there a problem but never with the app. The Southside bank app is built very well, it’s maintained without interruption and it always communicates the same information I find online so I always have a peace of mind knowing where I stand financially I never have to guess because I’m never left with doubt. I know. That’s a peace of mind only Southside could give me and their app has done that!! Thanks Southside, your application build team did an excellent job!!

I started online banking many years ago. It is such a time saver. I can pay a stack of bills quickly, accurately make a screen shot of all the transactions I just confirmed, taking recording check transactions into the digital age. I can pay a dozen bills online in the time it takes to take out one bill, write a check , log the check number and amount , put payment in the envelope, seal envelope and put return address . That saves so much time every single payday when I pay bills...

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This app shows random amounts in your account and does NOT reflect actual balances much of the time. Nor does this app show what the bank tellers see. When you call with a concern they tell you they dont know what your talking about because it looks fine on their end, or they have told me multiple times, "sometimes it just does that". Im not talking about being a few cents off I'm talking about being off by THOUSANDS of dollars. One time it showed I was overdrawn FIVE THOUSAND DOLLARS when I actually had several hundred in there. The bank teller said she didnt know how to fix this. I have had multiple overdrafts because this app did not show me my acutal balances, they know about it and DO NOT CARE. This is UNACCEPTABLE. A bank has ONE job and its to know where your money is. Please do not use this bank!!

App is great and easy to maneuver. However, the one and only thing I must mention, which I have been wanting to say something forever about, is that your picture of the bank, when I first log into it, is crooked. It drives me crazy. Sorry, I have an artistic eye and my mind sees perspective and aesthetic and just lines. A better picture or just straighten that one would go a long way. I know, it’s a minor thing, that doesn’t break my relationship with this awesome bank. Just the picture please. ;)

I discovered I should wait until 9:00am to check my balance. After that time it is accurate for my balance and pending transactions. I find it fairly intuitive. Something a lot of programming for apps and web pages is missing today. I think the testing is being done by the programmers and that is not a real test. I would like to see an easier access method. I really like the one that Capital One uses that lets you trace a pattern on a background of dots.