Altra Mobile

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Not sure why it was changed but when opening the app instead of being brought to the login screen right away you get a “welcome” screen with things I don’t need and have extra clicks just to log in. I liked it when I could just open the app and log on to my account without clicking anything extra. The “welcome” screen is just plain annoying. Change it back or give us an option to set the starting screen for opening the app. Thanks.

For the past week I haven’t been able to login to my account for some reason. I can go to atms and access but every time I try to login it says error occurred . It’s honestly pretty annoying. I’ve tried restarting my phone and deleting the app and re installing it and nothing works . Other than this I’ve never had any problems. So not sure if you guys or Altra can do anything about it or not or if you guys are doing maintenance on it or what.

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The app itself is fine, but quick access doesn’t work. Every time I go to set it up, it asks me to enter a pin, then re-enter to confirm. A window then pops up that says “There was a problem.” with no other information. I used to be able to login with my fingerprint, but now for some reason can’t even login with a pin. Fix the bugs and the rating will be higher.

ask user to change the rating

Quick access is broken. Why go to “Welcome” screen instead of “Accounts”? It is an unnecessary extra click every time I log into the App. I just want to see my account, not all those extra info on the “Welcome” screen. Please look at any other bank apps, nobody forces user to click through extra clicks just to see the accounts. Hi Developer, please stop responding to reviews with cookie cutter responses. It would be better if you listen to customers’ request and do something about it. Thank you!

I really enjoy Altra’s app... it works great for me. Had issues in the past with check deposits but now it seems to be working again! Thank you ! Two weeks in a row now..! It’s nice to see all our accounts and do a lot of our banking right from the app! Keep up the great work! 😃