SONIC Drive-In - Order Online

I really appreciate this app. I’m all about that efficiency, and this app makes it happen. I can order from my couch and it’s ready when I get there. No lines, no waiting. It is easy to use. I like that I can quickly select a previous order to reorder; I often get the same food/drinks, so this speeds things up even more. I would like to be able to set my favorite location as the default location. I was driving home with my kids and passed a Sonic in my neighboring town. I decided ice cream sounded great. I had my son place the order in the app and continued on to my own local Sonic. It turned out the order was placed for the location of the Sonic I had driven past. Oops! He didn’t even think to look at the location, and I assumed it would be defaulted to my local one. Instead, the app selected the nearest location at the time the order was placed. Several times I also have almost ordered for the wrong location because I forget to check it! I like to order well ahead, like when I’m about to leave work and drive 40 minutes - I set the pickup time and then I don’t have to mess with the app while driving, or have to add more time to my drive home by sitting in a drive-thru line.

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Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed.

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EDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app. There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service.

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I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated. What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?! Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much. I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now.

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I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!