MyHyundai with Bluelink

I bought a Hyundai Kona EV and got free Blue Link for 2 years. At first the app was in my opinion substandard and I didn’t care for it. I used it because it was the only app available for the functions offered by Blue Link. The updates recently made a significant difference in the enjoyability of the app. The car picture now is the same color as the model I purchased which is a big deal for me. The available information displayed on the main screen is presented in a more intuitive fashion and takes full advantage of the screen area of the newer iPhones although it is a bit crowded on the 6 and 7. The POI search feature is prominent but is not as useful as the prominence implies. It covers part of the car picture when the app starts. I would remove it or make it available as an option. The other complaint i had was updating information on the app screen. It doesn’t automatically get the status when you launch the app and you have to request current status which I think should be a higher priority unless the app has been running in background. But if you are just launching it should automatically request current status immediately. Anyway the app has made huge strides in user friendliness and I am grateful that they are responsive to the user experience feedback and I am much happier with this app.

I've used this app for three years now and the earlier versions were buggy and the server that you connected to was only available maybe 70% of the time. To use this app you need to pay at least $99 a year (compared to FordPass that is free for the first 5 years). The app has improved and is now 95% reliable, which most would agree is not good enough when you're paying $99 a year. You signup via the Hyundai website so that Apple does not get their 30% cut, but the online site intentionally does not give you the option of cancelling the service. You have to call their support number and hagel with them until they agree let you cancel their service. I've cancelled the service in the past and I just found on my credit card statement that they automatically renewed it for $198 for the next year. In my opinion it is credit card fraud when a company (Hyundai) has charged your card without your approval. This is one of the most expensive and frustrating apps I have had to work with. You buy a car with all these fancy features but you can't use them unless you pay a yearly subscription fee.

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It’s hard for me to put into words just how much I hate this app. If I didn’t have to use this app I would delete and try to forgery the horrific user experience. Unfortunately, Hyundai has decided to make key features, like setting charging timers, only available in the app. This absolutely should be available to be set in car. Why isn’t it? Are they actually driving user to this app?!? The app takes a long time to load (like 30-60 seconds) and every time you make a change to a setting, be prepared to wait again. The vast majority of the time using this app is spent watching the loading animation. If waiting was the only problem, that would simply make the app irritating, however, in addition to waiting, you are treated to frequent errors that tell you that what you are trying to do can not be done at the moment. But the absolute soul-crushing part of the entire experience is that even after many many attempts on several days and finally believing that the charging timer was set, I realized while charging my car, that the timer was in fact not set. Trudging into the app yet again, I realized that the times I set were defaulting to AM instead of the PM times I had previously set. So, after several more attempt, several more errors, several minutes of spinning loading animations, I have resigned to the fact that I cannot set a timer for my car. I legitimately wish I had not purchased the Hyundai. This app is that bad.

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This app is becoming increasingly disappointing. I was at work when we were hit with a snow storm. This would be the perfect time to use my remote start with climate control. Well...it failed. To top it off I left my key fob in the car and the remote unlock feature also failed. I could not get immediate help from the Blue Link phone number so I had to pay a premium price for an Uber ride home, get my spare fob and Uber back to work to get my car. First, it is expensive to have the convenience of the Blue Link to have it fail as many times as it does. When calling the help line I received a high volume wait time of 30 minutes without having the option to leave my number for a call back. I emailed the help line and it took them more than 13 hours to get back in touch with me. As a result of poor Blue Link reliability and even poorer customer service, I am reluctant to trust the app to leave my fob in the car since I can’t use the function when I want to. It is useless. I really only want the remote start feature but Blue Link does not allow you the choose it without upgrading to the more expensive feature package. It would be more beneficial if Blue Link would allow the customer to choose the functions they want for their vehicle and not be billed for the functions they do not want. I enjoy my Hyundai car but I think my next vehicle will be one that has a built in remote features that will not leave me stranded.

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We got this app with the purchase of our car. Thankfully is was free subscription with the purchase because this is something I would NEVER pay for. The only feature we use, while try to anyway, is the remote start. It is not even good for that. It seems that unless the stars are perfectly aligned, the signal doesn’t work, especially earlier in the morning when I need it most. I don’t know if the is the cell service towers or the rotation of the moon cycle, but it only works about two mornings a week. We don’t use any of the other features, probably because of the poor luck we have just using, trying to use, the remote start. On the odd occasion when it does work, we have to run it twice just to let the vehicle actually get warm enough. The most the app will let the engine run is 10 min, which is not long enough in my northern climate. Again, I’m glad this was free with the purchase of the car because if it was something I paid for, I would CANCEL it, get my money back and put in an actual remote start. I will be purchasing an actual remote start anyway since this service is so unreliable and I don’t want to have to count on during the upcoming winter.