Simmons Bank

Just like the Simmons website this app is just as bad. Wonky and unresponsive. I get the “Oops something went wrong on our end” malarkey every time I try to set up my account. I know my SSN, account number, email address and phone number, so what’s the problem?! I deleted this mess and will have to settle on the crappy website to look at my checking account. Too bad. Review Update: I’m changing my original rating from a 1 star to a 5 star. Login issues were very troublesome at first but once I got past that and was finally able to get access to my account everything is a breeze. Even though I’m unable to change my work phone number on my settings for some reason it’s still a good app and simple to navigate.

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For the third time since this “new and improved” app (the required an entirely new app download???) was developed, I’m locked out because “a record needs updating”. I’ve recently moved and updated my address, but every time I call, the address doesn’t seem to update and it’s a matter of time before I get kicked out again. While this is annoying, I’m here because what is the logic in designing an app that locks someone out of their own banking info access over an incorrect address? Why not lock the card as well? Or even better don’t lock people out of online banking at all, especially over an address that company can’t fix. Heaven forbid you find out you’re locked out of your acct after hours and you need banking help not between the hours of 8-5, and expect a large wait time during the day when you call during open hours. The app is slow to load, often giving server error messages. Online check cashing is not instant as it is with other banks that offer this feature. It never reflects a true balance, transactions can take up to three days to post that we’re same day at my old bank. It’s infuriating and I’m SO FRUSTRATED WITH THIS DARK AGES, SMALL TOWN BANK feigning modernity.

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Please do not download this app. I recently switched over to Simmons a month ago. Once I downloaded the app I noticed when I would make a purchase the money would be taken off my account immediately after the transaction. But days later when I opened my account I would be in the negative with ridiculous overdraft fees. I had 5 overdraft fees and it left my account in the negative. I knew something was wrong because I always check my balance after EVERY transaction. I started researching online and found that other members of Simmons bank also had this same issue and learned that Simmons intentionally pend transactions so that it would post to your account late so that you would have to pay overdraft fees. A friend of mine also had this same issue until she deleted the app. I have never had this problem with any other bank . I’ve deleted the app from my phone and if this problem continues I’ll definitely be switching banks.

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Good app when it’s working. But, for some reason Simmons seems to like making constant changes and it always creates chaos. Since the most recent changes the app won’t load my transactions on my iPad; I only get my balance. I tried deleting the app and re-installing (which worked on the last “new and improved”); however, not working this time. Right now my iPhone has loaded the transactions but missed all from May 8-May 14. Both devices have the latest software updates. Last time I had problems, tech people’s advice was to wait and eventually it would update????? Why can’t they just leave things alone. I can’t even get the Simmons website to load my transactions, so online banking is useless.

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I never had a problem w/ the previous app. This app locks me out of my account EVERYDAY! It never fails. I put my password in correctly && it logs in, loads for a bit, and right before showing my balance a message pops up saying my account is locked and to call them. Ive called them over and over && all they do is make it where i can change my password. I change my password and it works for that day then the next day it automatically locks it again. I've explained that this is recurrent for me over and over & they tell me to delete the app and download it again, which i've done multiple times and it still does it! I cannot use the app because every-time i log in it says they've locked my account. There is no reason for it to lock it just does it on it's own, It's very frustrating, and i will probably be changing banks if it doesn't get fixed! This is an everyday thing!