Regions Mobile

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I’ve been a Regions customer since birth. I’m very close to closing out all my accounts and transferring to another bank. Time and again I’ve had issues regarding Regions bank. This app is on my top 5 absolute worst functioning apps. There is almost a consistent lag where buttons are not being pushed and links time out. I’ve also experienced many issues with the thumbprint reader. It’s not my phone because it works perfectly with all other apps on my phone. I was also recently locked out of my account for a “wrong password” but I knew for sure that was my password. When accessed from a desktop PC, I was able to access my account.. in addition to these many problems, your app is almost never online when I NEED it to be!! If I need to make transfers or I need to know the details of my account I need access, then and there.. It’s very frustrating. Please fix these issues in future updates, because like a lot of other people using Regions, I’m getting really tired of it.

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Let me get right to it: the app offers the options to set notifications when your balance dips below a certain threshold or when an overdraft posts. But then it doesn’t notify you until 4am the day *after* the transaction posts. So you’ll be going about your business, and thinking you have enough cash available, but your card gets declined and you don’t know why. An automated payment went thru and you’re in the minus. No problem, you think. You deposit before midnight or cashapp yourself and cover the minus, within 12 hours, before the system has updated, and you’re back in the plus. The next day you get a lovely notification that an overdraft has posted to your account. After the fact. No heads up notification. No text message. Nothing. Now, Regions has changed their policy so that you can only request one overdraft per year be removed, so client services won’t help you at all anymore. There used to be understanding for this, as we’re all just trying to live, but the corporate culture of Regions is apparently moving back to greedy bloodsucker mode, and this app is about as useless for managing your accounts as a game controller is to a dolphin. Way to go, Regions. You true colors are showing.

I haven’t been a member that long with Regions but I see room for improvement especially when it comes to the app . First , I think the whole app could use an update . Member to member service could be offered through the app . I see where regions is partnered with zelle . Not a lot of people use that app including myself. Basically be able to link a another bank account through the app for automatic transfer or payments . This is my second (backup) account. Also , a money manager tab where we can set savings goals & so forth to accomplish . With a start & end date and be able to set the amount of course . Also set up auto bill payment , estatements , and also be able to update contact information as well . The app is so behind to me it seem so old fashioned in a sense . It could just be because I have a regular life green basic account . But I’d like to see improvement in 2020 . Hopefully this reaches someone who is capable & willing to make the suggested changes . Best regards, A. Curry

I’ve never had a problem with Regions Online Banking. The app is pretty straightforward for the most part. But ever since this update I haven’t been able to access my account at all. I have deleted the app and it’s data multiple times and downloaded this new version through Apple’s AppStore only for it to give me error messages saying it is unable to process my request at this time or that I need to download the latest version. Two days of this. I think what I’m most frustrated about is that not only is their app out of commission, but even attempting to log in through safari (mobile site and full login), online banking is not working all together. I’ve banked with Regions for years, but I’ve recently moved and my nearest bank is a 30 minutes drive. Online banking is a must for me. Fix this please. It’s ridiculous.

Ya know, I don’t fully agree with most of the reviews here, I actually thought the app worked very well. Once in a while the service would be down, which was annoying, but overall I thought it worked pretty decent, few complaints. But I guess I’m a creature of habit. I got very used to using Face ID to open the account. Now apparently that’s gone. I can still use it if I scroll through my passwords and find regions but there used to be a quick and easy button to press. Why would this change? Why ever would you “fix” that?? It would have been like a 4.5 star review but this really really annoys me that it now takes about 10 times longer for me to log in to my account. You bring it back, I’ll fix my review, ‘cause I actually like the app. Update: I’m an idiot. Thanks Regions, that fixed it.