Silvercar

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Great experience,,beautiful cars,,for the 200$deposit plus rental,,should be,,my first take I was accused of removing a tire,,1 I dnt even know how to change a tire but he was very persistent about not to worry that I picked good insurance,,I’m telling him ,stop insisting that I would do such a thing and telling me not to worry because I was covered,,then today I bring back a viacle,,guy inspected the car says great you good to go,,20’minuts later I get a message saying how he going to deduct 300 for smoking damage,,I was still in the area so I called the hotline number and the lady told me that they wouldn’t let me go without telling me about that and I’m like we on the phone now and I’m on my way back to the rental place,,when I get there he tells me it was a miss understanding and that next time I’m gonna be charged,I dnt know about other Silvercar places but on 42nd st,,be very careful,,and always make sure they return your money because some how Silvercar intrust their employee with certain power and they can mishandle your funds in your account and claim an error,,besides that ,,Silvercar is good,,but the employees will mess up and find a way for us to pay for it that’s why they make us pay insurance,,that make a mistake it’s easy to blame the renter,,be careful,,things are getting better,,some people just never change

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Silvercar is significantly more expensive than any other car rental service. It’s tremendously more expensive than it appears when on the surface. Do not be fooled, I’ve rented from most agencies, dozens of times, and Silvercar is 4-5x as expensive as most others. Setting aside the expense, they cancelled my reservation the morning of my travel due to cars being unavailable. That was a hassle. I waited half a day for a car because I had friends nearby I was looking to catch up with anyways, but when it became available I had to re-enter all of my reservation info. Not a huge inconvenience, but sort of the icing on the cake. Beautiful cars, but I wouldn’t recommend Silvercar. Not worth the extra expense, and they seem to have some growing pains to sort out.

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For what is perceived to be a premium brand, I am astonished at the customer service and booking process. As would have been first-time users, we reserved an A4 a couple of months in advance to be picked up in Orlando. We filled out all pertinent details including drivers license information, flight details and the like. Two days before our flight they cancelled the reservation with no notice. When we called and had to leave a message, they finally called back and claimed we had received texts about completing our profile. The profile was complete since they had all of our information when they finally called us back, and no texts were received. I’m not sure why their policy is to only send texts, and not emails like the confirmation regarding the threat of a cancellation. They rebooked us, at a cost of $30 more than we originally booked for. The customer service provided by Revlon, the associate, was sub par, and when asked to speak to a supervisor, her only response is that he would maybe send us an email. I’m sure that email will go where the texts supposedly went... to no one. So, no thank you Silvercar, you’ve lost a customer.

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My VW Golf R was in the shop a little longer than expected. I needed a car to rent and decided to give this a try. I have owned Many VW/Audi’s over the years, I am a member of the Audi Club NW, and participate in Audi events all over the NW. I signed up and made my reservation via the app. Entered my info and thought I was all good. Just a few short hours before my appointment I received a text message that Silvercar need me to provide two pieces of address verification. One being a utility bill, the other being a CC bill. Oh, and both must be printed and all must match my Drivers license address. Given that I have a PO Box that I use for my shipments/billing address and this was just hours before I was supposed to pick up the car there was absolutely no way to make this happen. I am 39 years old, good credit, good driving record, and this was ridiculous. To top it off the text message said “to waive additional fees” when I asked the person over the phone, they said to avoid fraud. The person on the phone was less than helpful and now I am left scrambling at the 11th hour to get a different car. I live in Seattle, born and raised, have an enhanced drivers license, tons of credit cards all with the same billing address (also in WA), etc... never again and I wouldn’t recommend anyone else use the service. Go with one of the reliable and reputable rental services.

Used Silvercar for the first time for a family vacation in Phoenix, and the experience was excellent, from pick up to drop off. Upon landing at PHX, I used the app - it had instructions for pick up that were specific to the Phoenix airport. The app kicked off a text message to the local Silvercar service. They asked how many passengers and how much luggage I had, then instructed me how to meet them. I had 5 total people and several bags, and they met me with a Q7, which was was the right size for our group. The service reps did a walk through of the vehicle and I was promptly on my way. On drop off, our car was full, so I texted the service and informed them that we didn’t have room for another passenger to drive us back to the airport after returning it to their location. They then instructed us by text to drop the vehicle in the airport lot closest to our terminal. I took pics of the parking spot and told them where I left it. It was very easy. I’ll definitely use the service again - loved it!