Blacklane - Chauffeur Service

Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions: 1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful. 2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change. Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.

I Will never use any other car service again. They are amazing and reasonably price. Tip and all taxes are included in each ride so you don’t have to worry about that at the end of the ride. I sent my 18-year-old daughter with a black Lane chauffeur and I will never do anything less again. I don’t trust any other car service to keep my daughter safe but I know I can always count on Blacklane. Reliable and courteous drivers. Professional. Their app is amazing because you can track the ride including arrival and departure through their app. I felt so safe with my daughter using them and I never felt like her safety was compromised. Thank you black Lane for always being there for us they are our number one travel need. They operate out of multiple states and you can’t go wrong getting a nice ride to the airport to your hotel quick fast efficiently and often extremely friendly and talkative

I arranged a picked up for my aunt and uncle who came to visit me in Mexico City. International travel can be stressful enough, so I thought this would help ease the stress. Boy was I right. Their flight arrived on time, but the customs line was super long. Our driver kept me posted on her every move. From the the moment she arrived at the airport till the moment she was in contact with my family. She was really professional and patient. She waited till my uncle and aunt finally made it out of customs. My family couldn’t have been happier. The car itself was flawless and very comfortable. The driver gave them a sense of security at every step of the way. I received a txt when they were dropped off at my front door. I’m really excited to be using them again for my own trip coming up. Thank you Blacklane!!!

Dragan was to pick up my elderly brother in law from LAX on the Wednesday before Thanksgiving, busiest travel day of the year. The driver called to say that he couldn’t find my brother in law and that that he wasn’t answering his phone. I tried calling multiple times and when he finally picked up he said he hadn’t heard his phone in the noisy airport. Dragan was able to connect with my brother in law and the next call I received was from Dragan to let me know that my brother in law was in the car with him and on the way home. This is just old fashioned good service. Dragan wen beyond the call in a difficult situation. Uber would have left after waiting 2 minutes. Thank goodness I used Blacklane!

This service is the best ever. It’s so easy to navigate through the app, it’s quick and direct. They are very professional, and always on time. The driver asks if you’re comfortable, if the temperature of the car is okay. There are bottles of water in the car for your comfort. The car is clean. You can edit the date and time if plans change. You receive a confirmation email. Before your ride, you will receive a text message informing you of the drivers name and number, where you can contact him if you need to. I just honestly cannot fault it, it’s amazing. Downloading this app was one of the best decisions I made.