ShopKeep Pocket

I love this app! When I'm not at the coffee shop, I can quickly and easily see how busy my wife is and know if she needs my assistance. There is so much info at my fingertips, all my questions get answered in a glance: how many drinks is she making and the transactions screen shows me the time of each transaction so I know how close together the transactions are.

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We have been using shopkeep for 7 years and last month signed up for their trial for an upgrade, after paying the same amount for 7 years!! After we cancelled the trial, one would think we would just go back to our previous program but no, now we are supposed to pay more each month for the same we had before!! Why??? Because we used the trial and that got us kicked out of previous arrangement? It wasn’t noted anywhere plus we are in the middle of the holiday season and it takes 5-7 business days to reestablish our gift-card system, we can’t accept or sell gift-cards now. This will cost us 1000’s of dollars!! I am just waiting for a class action lawsuit against this company. I have talked to other local shop owners we have referred and they have nothing but issues since shopkeep isn’t compatible with Apples software updates but they keep taking customers money and no notifications but blaming internet & hardware on issues!

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We did a pretty in-depth review process of different processors before choosing shopkeep. After using them for year we decided to switch back to square because we ended up getting charged higher fees than promised for credit cards, the functionality was limited on the integration basically nonexistent. When trying to cancel the support team would not prorate or end my subscription until the following month after we were already using another provider. They ended up getting an additional month on us even though I kept arguing but they would not concede. Overall I would just say go with someone else.

Have been using this app for a couple years now and it has been issue after issue after issue. Then they want to go up on the monthly charge. Not worth the hassle. I would highly recommend another point of sale. Will be finding another point of sale program myself. Good luck.

For the most part a nice feature. Doesn’t always update regularly, it’s like it freezes on data pulled up once already. Could be internet/mobile services but that sort of thing usually corrects itself if you go back and try again later. Usually have to wait til the next day when it happens.