SF311

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This really could have been a good idea but of course since this is the city of San Francisco, it ended up being crap. As others point out it’s a great way to get your complaint quickly into the system, but there’s no way to edit or delete afterwards through the app. My home address doesn’t even work in the app. If I set it manually they revert it to a neighboring address. And why should an absolute address be required? So when someone is blocking my driveway, when SFMTA go to my neighbors address they can’t figure out from the attached picture that the car is 10 yards away. I assume the whole goal of thus is app is to let people vent without the city actually having to respond or hear the frustration of residents about the crappy service the city provides.

In two different occasions, someone kindly unloaded a bag of trash and 2 liters of urine (yes, you read that right) by my residence and within 24 hours of requesting a 311, it was cleaned up! I’m impressed and excited this app exists and there’s a speedy response. More people need to be aware of this app! Major downside is there’s an “encampment” option presumably to...move marginalized people elsewhere? It would be cool if instead of calling the police to make homeless people move somewhere else only to be moved again, there was some kind of resource like trained social workers or mental health workers deployed to help them or at least guide them to valuable resources. Doesn’t seem to get at the root of homelessness issue in SF and only serves to be a very temporary solution. Anyways, aside from that this app works well for taking care of trash or human waste on the streets.

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Just downloaded this from neighbors recommendations. I’m not sure calling isn’t better but when parking is at a premium and cars aren’t moved for 4-5 days it’s a problem especially in front of your house! Isn’t that an abandoned car? At least a ticket?!!? SFMTA doesn’t care and the additional revenue they’re ignoring seems ridiculous. Still no ticket or notice of any kind - day 6 is fast approaching. Maybe the vehicle owner is connected? In this City, it’s not unheard of or the lack of accountability.

This is a must have app if you live in San Francisco. They recently added the ability to report illegal parking which is rampant. Cars parked on sidewalks, blocking pedestrians. Cars parked in bike lanes. With this app, you snap a photo, upload it, and within minutes the city will write them a ticket and hopefully that person never parks illegally again. Great app, highly recommend.

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The function of this app is very limited compared to the full range of things that SF311 actually covers. That you cant even provide a fast user friendly way to report problems with MUNi, the most complained thing about your service gets, is telling. Sometimes calling and sitting on hold isn’t an option. In this tech-central city, the app should be much better.