Seattle Credit Union

I really miss being able to call my branch and speak with a teller immediately. I hate calling, being placed on hold just to be transferred around via a robot that doesn’t understand English. I feel like you’re loosing the founding aspect of a credit union not to mention the SMCU. If I wanted to talk to a robot to be transferred to a teller that isn’t actually sitting at an SMCU Branch I should have joined Bank of America. Not to mention I can’t post this review without a “nickname”. On my fourth attempt and my “nickname” was already taken. If that doesn’t solidify my issue. I don’t know what does!

response required

Easy to navigate through, I just don’t like that I have to go to another page to view credit card info. Also doesn’t show the amount total after each subtraction. I’m also used to faster and more immediate service, so the time that it takes for a smaller credit union to process things takes a lot of patience. Was also strongly considering changing banks after I reported fraudulent charges on my account and it took nearly half a year for them to investigate and give me my money back. It was a frustrating process and highly disappointed in the service when one call told me to call another number, only for that number to tell me that it can’t help me, and I needed to call the original number that so called, and the back and forth ensued. Recently also had the trouble of sending money to someone just because the amount was the same as the last time I sent to the person. Had to change it from $100 to $102 to get it sent. Why is that even a thing? If they fear duplicate payments are a mistake, just make them verify another time before it can be sent. When I created a complaint regarding this, no one even bothered responding. App is flawed. Considering changing banks to one that my other siblings use.

response required

There are always issues with this app. Last week I had to deposit a check 6-7 times before it would work. The app kept shutting down and the money would not deposit. Also, now we need to sign checks and write our account number on them every time...? So NOT convenient! Months later ... leaving another review. The fact that I’ve already left a terrible review for this app and I keep getting asked what I think of the app of a perfect example of how horrible this app really is. This app is perpetually down and “being worked on” yet it never improves. If there is one app that I need to work in my phone, it’s my bank app. It has caused me so much frustration time after time, again and again and I’m changing banks soon because of it. It’s so unacceptable that a bank app could even work this terribly. Months later .... I’m still getting asked to review this app. Un-believable. No improvements have been made. I still have to take picture upon picture of my checks in order to deposit them. Two thumbs down. Again. The app freezes, shuts down and is a constant problem. I’m still planning on changing banks. If anyone can actually read my review, do not go with this bank!!!!

The ap is awesome and this is one of the best Credit Unions around Washington. I’ve been a member since I was 5 and they’re always progressive and have updated technology. The Ap is nice to use to track all purchases right away so I don’t need paper receipts. I had someone charge my account fraudulently and was able to see it and get the ball rolling to get it fixed really quickly. I even handled the issue and got a loan from the ap. It had quirks during updates but I have not seen any in a long time.

I’ve been with SCU since about 1979. I have always found the staff to be friendly and professional. I have had car loans and checking, savings account and have never had any problems with there care. Since you have opened a branch in Lynnwood I have been banking with them for years. My wife and I have got to know the staff there very well and love going in to do our banking and enjoy talking with them. They have become we feel like friends.