Screwfix Catalogue

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The Screwfix app has many problems: 1/ The catalogue navigation is very basic. I’m a plumber and there are a lot of pages in the plumbing section. There should be a quick way to jump to certain products like, “brassware” instead of having to swipe endless pages of radiators etc. 2/ The search function is poor. Try searching for “copper pipe”. It does not find it. It finds “copper tube”, but surely increasing the search terms makes it a more useful feature. We want to use this app to save us time, but it isn’t working. Come on Screwfix, it’s pretty basic really. 3/ Once a shopping list is compiled and you wish to pay for collection it sometimes does not carry all the items on the list over. I recently had 13 items in a shopping list and it only carried 11 items over when I went to pay. I went back to the list to check and confirm I had 13 items in my shopping list, which I did. I then went back to the pay and collect screen and I had 11 items still and it had doubled the number of items I required. It’s a useless and frustrating experience. There are surely more faults but have not really the time or energy to be the developers test monkey.

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Place an order and paid for it through the app only find be told my payment was “not registered on the system” so I had to pay again in store! 5 days later and I still have not received my money back!! I phone the customer service while in the store, who were no use, and they told me to email, which I did, only for them to then pass on the issue to the “customer resolution team” who have not even responded to say they have started dealing with the problem. I just finished calling the customer service team who after hanging up on me twice have said I will hear back no later than 48 working hours!!! 😂😂 “48 working hours?” I asked! Haha So can you tell me the time you passed on my case to the customer resolution team? “No” I get told. “So which day and what time is the latest I can expect to even get an acknowledgement they have received my case?” “I don’t know” is the response! What a great company to deal with. Don’t download the app, and don’t use Screwfix as a supplier is all the advice anyone needs!!!! They are part of the Kingfisher group , who are apparently renowned for a lack of customer care.

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After purchasing an item, I often want to buy another. The website lets me see which items I have purchased recently, so I can easily reorder. The app does not have this facility. Using the app, I have to look at each individual receipt to find that specific order where I purchased that item, I then have make a note of the item number. I order from SF often, so there are so many receipts to go through to find the item I want to reorder. Eventually once I have found my item, I then have to go to the home page and then type in the item number. This can be very time consuming, and therefore if I want to reorder items i will log in via the website instead of the app as it is so much faster to complete the sale. The dedicated app really should provide a better user experience than the online website, otherwise it is pointless. Please improve.

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After using it for a while a have decided to give an update. App has 7 features: 1) it is great that you can view all your spendings in one place 2) shop through all screwfix database (even it is simple online version which you can access on simple browser much faster) 3) you get an ability to download all the newest catalogs with all the offers 4) find where is your nearest screwix is based on your current location & easily check bank holiday opening times 5) it has your screwfixcard inside. Although, i find the 6) offers tab and 7) notes/list tab to be pretty useless. If I ever need a list i will better use simple pen and paper or native iOS app for faster access.... in the end, it is not it its best condition at the moment and is still very ‘Old school’, however I am still keeping it on the phone...

Been using this app since release. I must be lucky because I do not experience half the issues raised by others. It works. I use daily & saves me time. Two improvements would help greatly. 1) When creating a ‘shopping list’ consisting of 15+ items or anything over 10 items, clicking ‘order online’ appears to only add the first 10 items to basket, the other items are omitted. Updates / resets / reinstalls do not resolve for me, now using latest iOS, versions made no difference. Guessing app applying a cap at 10 items when transferred to basket. 2) Please make the order number larger. When I compile my shopping lists, I click on the order number, select copy, then return to my shopping list and paste it in. Sometimes it’s difficult to select the order number because it’s small. Unless there’s another way you can suggest. Ideally an add to list option would be great. All in all it works for me, I can see my previous orders, I can see if stuffs in stock and compiling my list ahead of visiting any store saves time, especially when simply presenting staff with barcode to scan. Cheers.