Rubio's

Love the new app! I’ve been waiting for Rubio’s to finally release an app! Only room for improvement would be to have a “Special Instructions” section. I like have the cheese on my burrito toasted and I can add the cheese as a customizable option but there’s no way to communicate that I would like it toasted. I have been calling the store after I place the order on the app to tell them that I would like the cheese toasted on my burrito. But other than this, it’s a great app! Can’t wait until you get the rewards program up and running!

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I wanted to like this app and it has some potential EXCEPT for where it counts: REWARDS!!! I had accumulated a couple of rewards and when I pressed “redeem” it allowed me to click the option to redeem but would NOT allow me to apply the coupons at checkout. I read the terms and disclosures properly and was within those guidelines. I have a 2 year old and this app would’ve been great for me to order, pickup and go. Instead I had to show up in person like they did back in the early 2010’s and order like most older people do (35+) - mind you I’m 37 😜 My point being is I had to order in person, apply the coupon (which was accepted) and then wait for my order for about 20 minutes... all because the app “doesn’t get support that feature” or “yeah, we’ve been having problems with that for over a year now” is what the workers had to say. If the problem is a “known” issue, why not try and resolve it? I wonder how many people Rubio’s has screwed over because of this. I wonder if they know they too can get hit with a class action lawsuit over “false advertising”. People will be embarrassed to argue over a coupon and Rubio’s would win. I’d highly encourage your company to fix this problem and make it a priority before your company eventually goes out of business with Millennials. Your food is great and doesn’t compare!!! But the service is “iffy” and your app FAILS where it should matter the most.

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I've notice plenty of improvements since the launch, many of which should have been launch features. However, there is a problem when customizing the tortilla to "Keto-style" in that the store Point of Sale system doesn't get the option. I've ordered through the app 4 times and the store always says there was no change to the tortilla when I select Keto-style. I ordered today and called the store just in case and yet again the option wasn't seen on their end. Please fix this. I'd add it to the Special instructions section if that existed, but that is also not a feature yet. Again, that's something the app should have had at launch.

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1. The rewards program does not instill confidence in me. It just seems like a way to count the amount of times I visit their restaurant and not a way that actually rewards me for patronage. 2. The order ahead system is not very well implemented although it is arguable that this is an issue with the restaurant and not the app. However you will find other apps, like McDonalds handles it in a much better fashion where the payment is integrated with the app with Apple Pay and the app checks you in to the location to help the restaurant you are actually there. 3. The interface is a clunky web wrapper.

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Every time I try to open the app, it shows the white wood background and then goes completely black. Unfortunately I didn’t notice if this had started doing this after a recent update. It’s been doing this for at least two weeks, so I haven’t been able to use the app since. Before this started happening, I found the Rubio’s app pretty easy to use and always had successful pick-up orders. I love the convenience, especially the ‘customize’ feature on a menu item. This portion of ordering is so much easier on the app than it was on the website.