RTD Mobile Tickets

It’s really nice that we can buy tickets prematurely, however, I have an RTDCollegePass and it would be nice if we could add passes onto our accounts. It would also be nice if we could see the train/bus schedules without the app transferring the request to Safari. The other app RTD Denver (bus icon) is way better for looking up schedules and even shows the estimated tram location. You should definitely think about adding these features to the app, otherwise it’s almost useless for a college student.

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I started a new job that makes commuting by the light rail a perfect option for me so I downloaded RTD Mobile Ticketing to buy some tickets in advance. However, I can’t buy tickets in advance because RTD is free today for New Years Day so when I click buy tickets a notification comes up saying today is free and it won’t let me purchase tickets, even for future use when I go through My Wallet. This is a horrible programming oversight. Seems like this app has a lot of glitches to work through to be reliable. It’s frustrating that RTD can be hard enough to use and rely on for commuting and then there are extra barriers like the glitches in this app that discourage using public transit. For such a progress city and a state that cares about our environment it’s sad that we don’t have the leading, most cutting edge public transit. Come on RTD, get your head in the game and be an industry leader!

Why was I required to purchase a ticket, just to be allowed to enter my credit card info? I should be able to set up payment on my kids’ phones in advance, so they have it there when they need it. Instead I had to buy two tickets they weren’t going to use, just to get it to store my credit card. It also won’t let me put the app on all of my family’s phones; I had to set up a separate account for some of them. I can’t imagine why that should be necessary.

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I was advised by an RTD supervisor to reload the RTD ticket application. I did this after being denied service on two busses while on the phone with the RTD supervisor. The application then changed my password and says that an email was sent with the new password. I did this 5 times. No email was sent to my email address. Yes I did check spam trash primary etcetera etcetera. I was one hour late for work. Still attempting to correct issues with the applications for my ride home, this is still not corrected, nor have I received and email from RTD to correct my password reset. Please provide a link for reimbursement of ticket purchase.

I downloaded the app, chose to purchase a day pass(at a student discount rate), was able to chose when to activate the pass, had the choice of whether to save my cc or not, and easily activated the pass later with no problems. May have taken 5 min or less to do all this and the app never made me purchase anything or save a credit card. Nice going RTD, I am surprised. I am not sure what Statica did wrong with her setup but the app does not behave as she stated in her review.