Rolling Stone Magazine

I am a print subscriber and was also very frustrated that I had to purchase a digital subscription. I did discover that Rolling Stone refunds the unused portion of your print subscription so I canceled that online and subscribed digitally in-app. This took a leap of faith (and will result in a one issue overlap) but it is not as dire as I first thought. I subscribe to other magazines that require that I receive the paper copy and, personally, that is more annoying to me than just getting digital alone. If you do want both for one price then, yes, this model is annoying. Arguably, Rolling Stone should make it easier on current print subscribers to evaluate the digital version (with at least a few free issues and an option to make the switch in-app). Despite a slightly broken purchase model that risks frustrating their most loyal current subscribers, the app itself is nice and the magazine 'pops' on the iPad. I couldn't read the print version without the iPad handy for looking up music and videos as I read. The digital version allows me to enjoy the read without balancing a magazine on one knee and the iPad on another. Snippets of music and links to more info on the RS website make digging deeper even easier. If you are willing to go all digital and don't mind the hassle of canceling online, I would recommend the app. Rolling Stones subject matter lends itself very well to a more interactive digital experience.

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Absolutely terrible customer service. I didn’t receive my new issue physically or online and they sorry we’ll extend your subscription one month. I haven’t missed an issue of Rolling Stone in decades and their reaction is meh. I don’t know what ever happened to one of the most iconic publications of all time but evidently they could care less

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I find myself restoring my account EVERY TIME I open the app.

Don't get why people with a mag subscription are even bothering to buy a digital version of the same mag they get in the post every month.... The whining in reviews about standard practice of all major magazine apps is tiresome. Cancel your print sub... Logic. I think that's sort of the point of many of these publications going digital. Print is dying, time to transition people into the new era. I love buying Rolling Stone (among other music publications) when I'm traveling....but purchasing this app makes so much more sense, as I get to enjoy every month's addition now, and I save money ofc, by not paying stand prices + no magazine to carry around and lose before I'm done with it. Digital magazines just make sense, because I always found myself wishing I could listen to the songs being reviewed as I read. With this app I can do that, watch interview/trailers (just overall get more content) and be directly linked to downloads ect. Everything looks great, navigation is easy, no major technical glitches...not much more to ask for really.

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Every other magazine I subscribe to allows me to adjust the text size but Rolling Stone. You've shrunk the type so small it's unreadable. You have apparently done away with the interactive features that used to exist. And finally, to make matters worse, you require print subscribers to buy a digital subscription too to have digital access, unlike virtually every other magazine in existence. As a result of the deficiencies and your failure to address these concerns voiced by thousands of subscribers besides me, I will not renew either of these subscriptions until you address these concerns. Read the reviews on iTunes and you'll see I'm not alone. Despite many, many people raising similar concerns, you do nothing which leads to only one, inescapable conclusion: you simply do not care about your customers. So, count me among the many, recent former subscribers. Let me know when you start caring about the people that actually buy your product, and I'll consider another subscription. Sad part is, I really love the content, but that love is substantially outweighed by my hatred of your obvious disdain for your customers.