Roll'd Online Ordering

App itself was great to by pass the busy lunch rush, skip the wait and have my order waiting. Unfortunately only half of the order was fulfilled requiring a return trip to the store to sort it out. Not sure if this was a fault of the app feeding through to the store or an oversight by in store staff. Would be good to have the ability to add a comment to the order regarding collection (eg order/payment made by me but collected by hubby) Oh and I am still waiting for my 50% discount for trialling the app. Otherwise overall a great app.

response required

1st time and 2nd time of my order: payment was ok, but it took too long for the kitchen to receive my order, pretty disheartening and wasted my time waiting. I just thought it should be something easy for customers who needs to rush. But it isn’t. Today, my card has enough money to pay my order but it just failed twice. Definitely not card details issue, as I have used them before today. Most ridiculous part is it wasn’t an instant reject, it took like good 5 mins to get back. Waiter came to ask whether it’s been rejected but it wasn’t at the point he asked. So, this app really needs a pretty fast fix and update to keep users happy?

response required

Made an order so I could quickly pick it up during my short lunch break. Arrive at the store and staff couldn’t even see my order. Open to app to find the order has been rejected by the system. Retried to order it and then staff could see I’ve ordered something and charged my card. But they could not see the contents of the order and I had to show them my app and they wrote down my order on a piece of paper. Wasted 20minutes of my 30 min break. Do not download this app. Utterly useless.

response required

Tried ordering through the app but was pending for a few minutes, asked the girl in store but nothing came through. After 5 min it said payment failed so I tried another card, same process and after waiting again the order was rejected again. I was also trying to redeem a Groupon voucher which can only be redeemed through the app so now that’s gone to waste. Wasted $5 and 30 mins of my lunch break trying to get it to work - went some where else instead.

response required

Ordered on App with meal, gave option of selecting 2 sides. Selects 2 sides only to be asked at counter to change side to drink. Not my fault your app doesn’t work properly and allows me to select 2 sides. I expect to be given what I ordered. I also waited forever to get my meal and people at counter were getting their meals before me despite me ordering 15 min before them. No discounts either for first time app user. Very disappointed. Will be going to competitor store Saigon here in Ballarat in future.