Roche Bros.

During these tough times it was my first time using home delivery. As a manager at another business I have been quarantined to take care of my disabled children and elderly parents. I cannot say enough about the lady who picked my order Margaret L. She even called my house to ask about item replacement. I know far too well that we see more complaints than compliments. I am truly grateful for the staff at Easton Items are available and service was great. The delivery driver did a great job also following safety protocol wearing mask and staying far enough away. Thanks to all.

The pick-up grocery program at Roche Brother’s is outstanding. The app works great, the phone assistance from the staff is great. Everyone one I have talked with on the phone has been pleasant and very helpful. The produce I have gotten has been excellent. The people who bring the bags to the car are efficient and polite. I am in a high risk category and Roche Brother’s service has made it possible for me to not have to shop in person. I cannot thank them enough for their excellent service. Thank you 👍❤️

Can’t say enough about the home delivery from the West Roxbury store. Bobby the manager is great, communicates any questions immediately and is always upbeat. Both my delivery guys are also always great, happy, personable and upbeat, and last winter in the middle of deep snow one of them went above and beyond for me. I’m sure there are different instore ‘pickers’ but they always pay attention to my ‘notes.’ I’m only sorry I didn’t start ordering this way sooner.

All aspects of shopping online with this app are great and the service from Roche staff was excellent. The one suggestion I have is that the app allow you to select a “next available time” option for delivery. As it stands now, the app only looks at the current and next day for openings, which are always full. If we’re home full time and are willing to accept an order any time several days out, let us get in a queue.

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What did you do to this app? You took an app that made it easy to shop from the weekly flyer and made it almost impossible. It shows only a short selection of items from the weekly ad and no longer differentiates them by simple categories. This app seems to have been designed by someone who knows nothing about shopping nor app design. Clicking through multiple levels of types of food categories to get to the one item you want is ridiculous. Nothing should be more than 2 clicks away.