Peapod Delivery

I’ve use the app for three weeks so far. The app works OK and from an external standpoint seems to be well designed. I like the fact that you can view the actual item front, side, and back, as well as get a scale of it in comparison to a human holding it. Very novel idea for a virtual shopping experience. My main complaint is that the app is not responsive. It seems like behind the scenes in the coding there needs to be some work, because menus are unresponsive are delayed. When you click on something it takes a few seconds to respond and do whatever it is you were asking it to do (go to a different page, add an item, etc). This is my biggest complaint and I hope that it will be improved. A few additional feature requests: - allow a comparison of nutrition labels of two separate items at the same time. - virtual meal kits are great and very very helpful for the consumer such as myself that wants to cook but needs a little direction and suggestion. Have a section of the app dedicated to the virtual meal kits. Where you can go back and view a library of all the virtual meal kits you have available. As it stands I occasionally see one pop up in different sections of the website. But if I don’t gather the ingredients right then and there there’s a chance I will never see it again.

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This app works well for ordering items, although the substitution for each item should be displayed more prominently. The real issues are with Peapod itself. Produce is not of good quality. Meat and dairy have a short shelf life because the sell-by date is often the day of delivery or the next day. Bread arrives crushed due to poor packing of the bags. Frozen items are sometimes fully thawed during the summer months. Nine deliveries out of 10 have out-of-stock items. Drivers often miss the delivery window and it’s hit-or-miss whether I’ll get a call or email about the delay. Customer service is also hit-or-miss. Some reps handle complaints well, while others are rude and condescending. Prices are much higher than in Stop & Shop stores, plus you pay a delivery fee and tip the driver. Sure, you’re paying for convenience, but there is little convenience when there are constant problems that require calls to customer service AND a trip to the store to buy the items that weren’t in stock or arrived in poor condition.

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Probably the worst retail app I’ve ever used. Checking out alone is a game of chance, finding which button to push (you really don’t have an option from the cart unless you stumble on to it. There is no way to contact either the company or tech unless I’m missing something very obvious because the home page shows food, period. And if you happen to order directly off the app and later access through the app, your order isn’t there. I’m pretty savvy with retail apps, but this one is a head scratcher. As for the PeaPod service: it’s frustrating in the extreme. You can’t get in touch with the driver to find out when they’ll be there, even after you get a text saying they’re on their way. The text at 7:49: Your driver will be arriving shortly but may be delayed by traffic. After nearly an hour has passed, and 45 minutes after the window for delivery, the truck is still not here. By the way, when trying to get in touch with the company, do not fall for their offer to call you back when you’re waiting for an agent. They don’t.

The app works well. It’s easy to generate your grocery list. You can view past purchases within the last three months, six months, etc. and then I use that to select items to put in my cart. You can also just select order same as previous order and it puts everything in your last order in your cart. Sometimes I use that and then modify it. It’s easy to search for items, too. I have noticed that there are more items available if you use pick up rather than delivery. I have used delivery service and pick up service. Both were excellent. This has been extremely helpful while I have been recovering from major surgery and unable to grocery shop inside store.

I’ve been a Peapod customer since 2007, and I have the app on multiple Apple devices. I love the convenience of upgrading my saved shopping list wherever I am: home office, kitchen, backyard, car, or out and about — like in a waiting room! One of the things I like about the app is the information page. It lists an item’s ingredients or method of production (in the case of eggs, meats, poultry, etc.) for example, grass-fed, antibiotic free; and the substitution you receive if they run out of the item you want and you opt in for that service. I’ve always tried to read labels but I couldn’t always be as diligent in stores as I am on the Peapod app. Consequently, I’ve gotten some surprises. With this app I learned that the majority of jarred spaghetti sauces have sugar in them. I also discovered that my favorite Post cereal has GMOs in it, as have some Yoplait yogurts, and a lot of other everyday products I checked. It would have taken me much longer to catch on if I did my shopping at the market rather using this app. There is a limit to how long even a label reader will hang around a store aisle comparing the sugar content of spaghetti sauces!